ETS Standards of Behavior

These standards set our high expectations for all employees and are disseminated across the company.

As an ETS employee:

• I will be open and honest in my words and actions and, through those behaviors, demonstrate my trust in others and enable them to trust me.
• I will actively listen to what others are saying and be receptive to their ideas and opinions. I will seek to understand others before I interject my own thoughts.
• I will openly provide support for others.
• My behavior will demonstrate respect, caring and value for our individual differences. I will get to know others better and build relationships.
• I will provide leadership that has impact. I can't expect more from my organization than my organization expects from me.
• I will take action to correct inappropriate behaviors and expect others to do the same. I will also accept coaching that is provided to me.
• I will make it my business to understand what is really going on in my organization.
• I expect to be held accountable to these standards.