Contact Us

If you are interested in ordering, have questions about pricing or would like to speak to a Criterion® Specialist, please visit the how to order page for contact information.

For general information or questions about the Criterion Online Writing Evaluation service, please use the contact information below.

In the United States

Contact hours are Monday through Friday from 8 a.m.–4:30 p.m. ET.

New Customers:

Higher Education:

Email:
highered@ets.org
Phone:
1-800-745-0269

K–12 Education:
Contact our exclusive distributor Houghton Mifflin Harcourt — Riverside:

Phone:
1-800-323-9540

Current Customers:

Email:
criterionsupport@ets.org
Phone:
1-866-717-1915

Outside the United States

Email:
criterionglobal@ets.org
 
Administrators, instructors and students using the Criterion service