General Questions

Where do I go to register online for the EPT/ELM?

Visit the registration information page to register for the EPT and ELM.

I received a letter that said I am exempt from the EPT/ELM. Where do I send my score report to prove this?

Contact the campus Admissions Office or Testing Office where you have been admitted for information on where to send your score report.

Do I have to take the EPT/ELM at the college I plan on attending?

No. You may take the test at whichever campus is most convenient to you. On the day of the test, you will be able to select up to four campuses where you would like the scores to be sent.

I am an international student. Do I need to take the EPT/ELM? Do my TOEFL® scores fulfill the requirement?

Please contact the Testing Office or Admissions Office at the campus you plan to attend to find out if you need to take the EPT/ELM.

I am testing tomorrow and I do not know where to go and I have not received my ticket.

The EPT/ELM registration system automatically sends a message to the email address you provided during registration. This email contains a link to the admission ticket information. You can also login to the EPT/ELM registration site and print an admission ticket. The admission ticket may be printed or reprinted before the test.

When will I receive my test scores?

The score reports will be mailed out and made available online according to the schedule of Test Dates.

How can my scores be forwarded to a different CSU campus or a community college?

You may request an additional score report directly from Educational Testing Service by mail. Duplicate score reports can be ordered by sending a check in the amount of $10 times the number of duplicate score reports you desire, payable to Educational Testing Service, accompanied by a letter indicating your name, Social Security number, the date on which you took the test, and the address to which you want the duplicate score report sent. Sign the check and send it along with the letter to:

Educational Testing Service
EPT/ELM Program
P.O. Box 4004
Concord, CA 94524-4004

I forgot my PIN number. Could you re-set it, or provide a new number?

You can retrieve your PIN number from the EPT/ELM registration system by clicking the “View your scores” link and entering your name, date of birth and Social Security number exactly as it was entered on your answer sheet. It is not possible to reset your PIN number information. Due to the security of the website, you are the only one who knows the PIN number.

I am using my four-digit PIN number. Why will it not allow me to sign in?

The PIN number needed to view your EPT/ELM score is a six-digit number that you entered on your answer sheet on the day of the test. You need to enter your first and last names, date of birth and PIN number exactly as they were entered on your answer sheet or else you will not be able to sign in.

The EPT/ELM scores website states an examinee could not be found. Why is that, when I took the exam two weeks ago?

This message means that either you are trying to view your scores before they have been posted or you did not enter your first and last names, date of birth and PIN number exactly as they were entered on your answer sheet. All scores are available according to the schedule of Test Dates. The score report will be mailed to the address you indicated on the answer sheet and forwarded to the campus(es) you selected on the answer sheet.