Contact the GRE® Program

 Important Note: Disclosing Personal Test-taker Information

ETS Customer Service Representatives will not be able to give personal information to anyone other than the test taker, including relatives or friends. Privacy laws require that requests to update or release information of a PERSONAL nature (such as identification, address, designated institutions, and account history) come directly from the test taker only.

If you are NOT the test taker, our representatives must limit their assistance to GENERAL information about a test-taker's file:

  • Score report mailing dates
  • Yes or no answers to general questions
  • Process payments for outstanding balances

  General Inquiries (Including Help with Your My GRE Account)

For general inquiries, including assistance with signing in to or resetting your password for your My GRE account, contact GRE® Services using one of the methods below. Please have the following information (if applicable) available when calling or included in your written correspondence.

  • Name
  • Address
  • Date of birth
  • Test date
  • Registration number
  • Social Security number (if previously supplied)
  • Telephone number (U.S. residents only)

Note: To expedite your request, ensure that the information provided in your written correspondence exactly matches the information you provided when registering for your GRE test.

Email:
Submit Questions and Comments to the GRE Program
Fax:
1-610-290-8975
Phone:
1-609-771-7670 or 1-866-473-4373 (toll free for test takers in the United States, American Samoa, Guam, Puerto Rico, U.S. Virgin Islands and Canada)
Monday–Friday 8 a.m. to 7:45 p.m. Eastern Time
(except for U.S. holidays)
Regular Mail:
GRE-ETS
P.O. Box 6000
Princeton, NJ 08541-6000
Overnight Mail:
GRE
Distribution and Receiving Center
225 Phillips Boulevard
Ewing, NJ 08618-1426

 Disability Services

Learn more about ETS Disability Services.

Phone:
1-609-771-7780 or 1-866-387-8602 (toll free for test takers in the United States, American Samoa, Guam, Puerto Rico, U.S. Virgin Islands and Canada)
Monday–Friday 8:30 a.m. to 5 p.m. Eastern Time (except for U.S. holidays)
Email:
stassd@ets.org
Fax:
1-609-771-7165
Attn: GRE — Mail Stop 05Q
Mail:
ETS Disability Services
P.O. Box 6054
Princeton, NJ 08541-6054

 Computer-based Testing Registration

United States, American Samoa, Guam, U.S. Virgin Islands, Puerto Rico and Canada: To schedule your testing appointment, call 1-443-751-4820 (Prometric), 1-800-GRE-CALL (1-800-473-2255) or contact a test center directly.

Mainland China, Hong Kong, Taiwan, and Korea: To schedule your testing appointment, you must register online.

In all other areas of the world: To schedule your testing appointment, contact the appropriate International Regional Registration Center (RRC) directly.

 Test Preparation Materials

Learn more about priced test preparation materials.

Phone:
1-609-771-7243 or 1-800-537-3160 (toll free for test takers in the United States, American Samoa, Guam, Puerto Rico, U.S. Virgin Islands and Canada)
Monday–Friday 8 a.m. to 5 p.m. Eastern Time (except for U.S. holidays)
Mail:
GRE-ETS
P.O. Box 6000
Princeton, NJ 08541-6000

 Test Question Inquiries

If you think there is an error in a test question that affects your response, tell the test supervisor as soon as you finish the test, or immediately write to:

Email:
GRETestQuestionInquiries@ets.org
Mail:
GRE Test Question Inquiries
ETS
P.O. Box 6667
Princeton, NJ 08541-6667

State the following in your letter:

  • name and address of the center
  • test date and name of the test
  • number and content of the question
  • section in which the question appeared (if it was in the revised General Test)

Allow 10 business days for a response.

 Test Center Complaints

Complaints should be received no later than seven days after your test date. Allow four to six weeks for a response.

Computer-based Tests

Email:
GRE-Info@ets.org
Mail:
CBT Complaints
ETS
Mail Stop 29-Q
Princeton, NJ 08541
Fax:
1-609-771-7715

Paper-based Tests

Email:
GRETAS@ets.org
Mail:
GRE Test Administration Services
ETS
Mail Stop 34-Q
Princeton, NJ 08541
Fax:
1-609-771-7710

  Scores by Phone and Additional Score Reports by Phone

Learn more about Scores by Phone and Additional Score Reports by Phone.

Phone:
1-609-771-7290 or 1-888-473-7267 (toll free for test takers in the United States, American Samoa, Guam, Puerto Rico, U.S. Virgin Islands and Canada) 6 a.m. to 10 p.m. Eastern Time, seven days a week