Contact the GRE® Program

Customer Service Summer Hours in Effect May 6–August 9, 2013 

The GRE® Customer Service Call Center will be open from 8 a.m.–6 p.m. Eastern Time, Monday through Friday, May 6 through August 9, 2013. Regular hours will resume on August 12, 2013.

Important Note: Disclosing Personal Test-taker Information 

ETS Customer Service Representatives will not be able to give personal information to anyone other than the test taker, including relatives or friends. Privacy laws require that requests to update or release information of a PERSONAL nature (such as identification, address, designated institutions, and account history) come directly from the test taker only.

If you are NOT the test taker, our representatives must limit their assistance to GENERAL information about a test-taker's file:

  • Score report mailing dates
  • Yes or no answers to general questions
  • Process payments for outstanding balances

General Inquiries (Including Help with Your My GRE Account) 

For general inquiries, including assistance with signing in to or resetting your password for your My GRE Account, contact GRE Services using one of the methods below. Please have the following information (if applicable) available when calling or included in your written correspondence.

  • Name
  • Address
  • Date of birth
  • Test date
  • Registration number
  • U.S. Social Security number (if previously supplied)
  • Telephone number (U.S. residents only)

Note: To avoid delays, make sure that the information in your written correspondence exactly matches the information you provided when you registered for your GRE test.

Email:
Submit Questions and Comments to the GRE Program
Fax:
1-610-290-8975
Phone:
1-609-771-7670 or 1-866-473-4373 (toll free for test takers in the United States, American Samoa, Guam, Puerto Rico, U.S. Virgin Islands and Canada)
Monday–Friday 8 a.m. to 7:45 p.m. Eastern Time
(except for U.S. holidays)
Mail:
GRE-ETS
P.O. Box 6000
Princeton, NJ 08541-6000 USA
Overnight Mail:
GRE
Distribution and Receiving Center
225 Phillips Boulevard
Ewing, NJ 08618-1426 USA

Contact Information for Test Takers in India 

For general inquiries, contact GRE Services using one of the methods below. Please have the following information (if applicable) available when calling or included in your written correspondence:

  • Name
  • Address
  • Date of birth
  • Test date
  • Registration number

Note: To avoid delays, make sure that the information in your written correspondence exactly matches the information you provided when you registered for your GRE test.

Email:
GRESupport4India@ets.org
Phone:

91-1244517127 or 000-800-100-4072 (toll free for test takers in India)

Monday–Friday, 9 a.m. to 5 p.m. India Standard Time
(except for local holidays)

Contact Information for Test Takers in Korea 

For general inquiries or for help scheduling your testing appointment, contact GRE Services using one of the methods below. Please have the following information (if applicable) available when calling or included in your written correspondence:

  • Name
  • Address
  • Date of birth
  • Test date
  • Registration number

Note: To avoid delays, make sure that the information in your written correspondence exactly matches the information you provided when you registered for your GRE test.

Email:
GRESupport4Korea@ets.org
Phone:

82-263778831 or 080-808-0230 (toll free for test takers in Korea)

Monday–Friday, 9 a.m. to 5 p.m. Korea Standard Time
(except for local holidays)

ETS Disability Services 

Learn more about ETS Disability Services.

Phone:
1-609-771-7780 or 1-866-387-8602 (toll free for test takers in the United States, American Samoa, Guam, Puerto Rico, U.S. Virgin Islands and Canada)
Monday–Friday 8:30 a.m. to 5 p.m. Eastern Time (except for U.S. holidays)
Email:
stassd@ets.org
Fax:
1-609-771-7165
Attn: GRE — Mail Stop 05Q
Mail:
ETS Disability Services
P.O. Box 6054
Princeton, NJ 08541-6054 USA

Computer-based Testing Registration 

United States, American Samoa, Guam, U.S. Virgin Islands, Puerto Rico and Canada: To schedule your testing appointment, call 1-443-751-4820 (Prometric®), 1-800-GRE-CALL (1-800-473-2255) or contact a test center directly.

Mainland China: To schedule your testing appointment, you must register online.

Hong Kong, Taiwan, and Korea: To schedule your testing appointment, you can register online or contact GRE Services (see General Inquiries above).

In all other areas of the world: To schedule your testing appointment, contact the appropriate International Regional Registration Center (RRC) directly.

Test Preparation Materials 

Learn more about GRE® revised General Test preparation materials.

Learn more about GRE® Subject Test preparation materials.

The Official Guide to the GRE® revised General Test, Second Edition (paperback, with CD) is also available by phone or mail in addition to the ETS store.

Phone:
1-609-771-7243 or 1-800-537-3160 (toll free for test takers in the United States, American Samoa, Guam, Puerto Rico, U.S. Virgin Islands and Canada)
Monday–Friday 8 a.m. to 5 p.m. Eastern Time (except for U.S. holidays)
Mail:
GRE-ETS
P.O. Box 6000
Princeton, NJ 08541-6000 USA

Test Question Inquiries 

If you think there is an error in a test question that affects your response, tell the test supervisor as soon as you finish the test, and immediately write to:

Email:
GRETestQuestionInquiries@ets.org
Mail:
GRE Test Question Inquiries
ETS
P.O. Box 6667
Princeton, NJ 08541-6667 USA

State the following in your letter:

  • name and address of the test center
  • test date and name of the test
  • number and content of the question
  • section in which the question appeared (if it was in the revised General Test)

Allow 10 business days for a response.

Test Center Complaints 

If you have a complaint about a test center, please send a communication to ETS. In your communication, provide a detailed description of the complaint, including the name and address of the test center, and the test date. The communication should be received at ETS no later than seven days after your test date. Allow four to six weeks for a response. If you communicate your complaint only to the test center staff, you will not receive a response from ETS.

Computer-based Tests

Email:
GRE-Info@ets.org
Mail:
CBT Complaints
GRE-ETS
Mail Stop 29-Q
Princeton, NJ 08541 USA
Fax:
1-609-771-7715

Paper-based Tests

Email:
GRETAS@ets.org
Mail:
GRE Test Administration Services
ETS
Mail Stop 34-Q
Princeton, NJ 08541 USA
Fax:
1-609-771-7710