Contact the GRE® Program

 Important Note: Disclosing Personal Test-Taker Information

ETS Customer Service Representatives will not be able to give personal information to anyone other than the test taker, including relatives or friends. Privacy laws require that requests to update or release information of a PERSONAL nature (such as identification, address, designated institutions, and account history) come directly from the test taker only.

If you are NOT the test taker, our representatives must limit their assistance to GENERAL information about a test-taker's file:

  • Score report mailing dates
  • Yes or no answers to general questions
  • Process payments for outstanding balances

  General Inquiries

For all inquiries, please have the following information ready for telephone calls and written correspondence. Include it in any written correspondence exactly as you entered it on your registration form or answer sheet:

  • Name
  • Address
  • Date of birth
  • Test date
  • Registration number
  • Social Security number (if previously supplied)
  • Telephone number (U.S. residents only).

 

E-mail:
Questions and Comments for the GRE® Program
Fax:
1-610-290-8975
Phone:
1-609-771-7670 or 1-866-473-4373 (toll free for test takers in the United States, American Samoa, Guam, Puerto Rico, U.S. Virgin Islands and Canada)
Monday – Friday 8 a.m. to 7:45 p.m. Eastern Time (New York)
(except for U.S. holidays)
TTY:
1-609-771-7714
24 hours a day, 7 days a week for test takers who are deaf or hearing impaired
Recorded information is available 24 hours a day with a touch-tone phone. Phones are busiest between 11 a.m. and 2 p.m. and all day on Monday.

 

Regular Mail:
GRE-ETS
PO Box 6000
Princeton, NJ 08541-6000
Overnight Mail:
GRE
Distribution and Receiving Center
225 Phillips Boulevard
Ewing, NJ 08628-7435

 Disability Services

Learn more about ETS Disability Services.

Phone:
1-609-771-7780 or 1-866-387-8602 (toll free for test takers in the United States, American Samoa, Guam, Puerto Rico, U.S. Virgin Islands and Canada)
Monday – Friday 8:30 a.m. to 5 p.m. Eastern Time (New York) (except for U.S. holidays)
TTY:
1-609-771-7714
E-mail:
stassd@ets.org
Fax:
1-609-771-7165
Attn: GRE — Mail Stop 05Q
Mail:
ETS Disability Services
PO Box 6054
Princeton, NJ 08541-6054

 Computer-Based Testing Registration

United States, Guam, U.S. Virgin Islands, Puerto Rico and Canada: To schedule your testing appointment, call 1-443-751-4820 (Prometric), 1-800-GRE-CALL (1-800-473-2255) or a test center directly.

Mainland China, Hong Kong, Taiwan, and Korea: To schedule your testing appointment, you must register online.

In all other areas of the world: To schedule your testing appointment, contact the appropriate International Regional Registration Center (RRC) directly.

 Test Preparation Materials

Learn more about priced test preparation materials.

Phone:
1-609-771-7243 or 1-800-537-3160 (toll free for test takers in the United States, American Samoa, Guam, Puerto Rico, U.S. Virgin Islands and Canada)
Monday – Friday 8 a.m. to 7 p.m. Eastern Time (New York) (except for U.S. holidays)
Mail:
GRE-ETS
PO Box 6000
Princeton, NJ 08541-6000

 Test Question Inquiries

If you think there is an error in a test question that affects your response, tell the test supervisor as soon as you finish the test, or immediately write to:

E-mail:
GRETestQuestionInquiries@ets.org
Mail:
GRE Test Question Inquiries
ETS
PO Box 6667
Princeton, NJ 08541-6667

 

State the following in your letter:

  • name and address of the center
  • test date and name of the test
  • number and content of the question
  • section in which the question appeared (if it was in the General Test)

 Test Center Complaints

Complaints should be received no later than seven days after your test date. Allow four to six weeks for a response.

E-mail:
GRE-Info@ets.org

Computer-based Tests

Mail:
CBT Complaints
ETS
Mail Stop 29-Q
Princeton, NJ 08541
Fax:
1-609-771-7715

Paper-based Tests

Mail:
GRE Test Administration
Services
ETS
Mail Stop 34-Q
Princeton, NJ 08541
Fax:
1-609-771-7710

  Scores by Phone and Additional Score Reports by Phone

Learn more about Scores by Phone and Additional Score Reports by Phone.

Phone:
1-609-771-7290 or 1-888-473-7267 (toll free for test takers in the United States, American Samoa, Guam, Puerto Rico, U.S. Virgin Islands and Canada)
Call 6 a.m. to 10 p.m. Eastern Time (New York), seven days a week.
TTY:
1-888-473-8333