ETS Launches New TOEFL® Customer Support Center for German Test Takers

New Center to Support Growing Number of TOEFL Test Takers in Germany

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Princeton, N.J. (April 4, 2011) —

Educational Testing Service (ETS) has announced a new, toll-free customer support center to serve German TOEFL® test takers.

The TOEFL Germany Customer Support Center offers guidance and timely information for students regarding the TOEFL test. The new center is accessible by phone toll-free directly from Germany, Monday–Friday from 9 a.m.–5 p.m. Central European Time, at 0800-181-6333. In addition, student inquiries can be sent via e-mail to TOEFLSupport4Germany@ets.org. The center is available to assist students with identifying test preparation materials, locating test centers, obtaining their score reports, ordering additional score reports and other pre- or post-administration inquiries.

"We are pleased to announce the TOEFL Germany Customer Support Center to support the growing number of TOEFL test takers," commented Teresa Sanchez-Lazer, Executive Director of the TOEFL Program. "The customer support center is a resource uniquely designed to assist and support German students during the TOEFL testing process. From 2009 to 2010, there was a 10 percent increase in the number of TOEFL test takers in Germany. We are committed to developing new resources, such as the customer support center, to make the process easier and more efficient for the growing number of German students taking the TOEFL test."

Students should still contact the Regional Registration Center at 31-320-239-540 to register for the TOEFL test or to cancel a test registration.

For more information regarding the TOEFL test, including sample test questions, registration, and study tips, visit the TOEFL® Go Anywhere website at www.toeflgoanywhere.org.

About the TOEFL Test

The TOEFL test is the most widely accepted English language assessment in the world, recognized by more than 7,500 colleges and universities in more than 130 countries. Globally, the TOEFL test is available at more than 4,500 testing sites around the world. To date, more than 25 million students around the world have taken the TOEFL test.

About ETS

At nonprofit ETS, we advance quality and equity in education for people worldwide by creating assessments based on rigorous research. ETS serves individuals, educational institutions and government agencies by providing customized solutions for teacher certification, English language learning, and elementary, secondary and post-secondary education, as well as conducting education research, analysis and policy studies. Founded in 1947, ETS develops, administers and scores more than 50 million tests annually — including the TOEFL® and TOEIC® tests, the GRE® tests and The Praxis Series™ assessments — in more than 180 countries worldwide. www.ets.org