PLNE Accommodation Requests During COVID-19 Outbreak
Due to limited staffing in our offices during the COVID-19 outbreak, there may be delays in processing PLNE accommodation requests.
ETS is committed to serving test takers with disabilities or health-related needs by providing services and accommodations that are reasonable and appropriate, given the purpose of the test. Testing accommodations are available for test takers with disabilities or health-related needs who meet ETS requirements.
The ParaPro Information Bulletin contains procedures for requesting testing accommodations and forms.
Test takers requesting accommodations must register through ETS Disability Services and have their accommodations approved before their test can be scheduled. Your request should be submitted as early as possible, especially if you are requesting an alternate test format. Documentation review takes approximately six weeks once your request and complete paperwork have been received. If additional documentation must be submitted, it can be another six weeks from the time the new documentation is received until the review is complete.
Submitting Requests by Mail or Courier Service
To submit a request for accommodations by mail or courier service, send all completed forms and documentation to:
- Mail:
- ETS Disability Services
P.O. Box 6054
Princeton, NJ 08541-6054 USA - Courier Service:
- ETS Disability Services
225 Phillips Boulevard
Ewing, NJ 08628-1426 USA
Submitting Requests by Email
Email testing accommodations requests to disability.reg@ets.org.
Important Note: If you email your documents, do not include credit card information on the registration form. Once your application has been received, you will be sent an email with instructions regarding payment.
To email your request:
- Download and print The ParaPro Information Bulletin and print the Testing Accommodations Request Form.
- Complete all documents.
- Scan all documents.
- Attach all documents to your email message.
- Send your email to disability.reg@ets.org.
Contacting ETS Disability Services
Monday–Friday, 8:30 a.m.–5 p.m. ET
- Phone:
- 1-609-771-7780
1-866-387-8602 (toll free for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada) - Email:
- parapro@ets.org (general inquiries)
- TTY:
- 1-609-771-7714
- Fax:
- 1-609-771-7165
- Mail:
- ETS — Disability Services
P.O. Box 6054
Princeton, NJ 08541–6054