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Current section: On Test Day > Test Center Procedures

Test Center Procedures and Regulations

Test Center Procedures and Regulations For Both Computer-Based and Paper-Based Tests

  • Dress so that you can adapt to any room temperature.
  • Friends or relatives who accompany you to the test center will not be permitted to wait in the test center or be in contact with you while you are taking the test. Except for ETS®-authorized observers, visitors are not allowed in the testing room while testing is in progress.
  • ID verification at the test center may include thumbprinting, photographing, videotaping, or other form of electronic ID confirmation. If you refuse to participate, you will not be permitted to test and you will forfeit your test fee. This is in addition to the requirement that you must present acceptable and valid identification.
  • Personal items other than identification documents are not allowed in the testing room. This includes cell phones, PDAs, BlackBerry® devices and any other electronic or photographic devices. You will not have access to your personal items during the test or during breaks. Before the test, you will receive instructions from test center staff regarding where you must deposit personal items. You will be required to follow the procedures set by the test center for storage of your cell phone or any electronic or photographic device you bring to the test center. If you take personal items into the test room, they will be collected by the test center staff. Personal items such as hats, scarves, jackets and outerwear that are taken into the test room are subject to inspection by the test center staff before being admitted to the test room. Failure to comply may result in dismissal from the test and/or cancellation of scores. If you fail to follow the directions of the test center staff, you will not be permitted to take the test. Any violation of this procedure during the test or breaks may result in cancellation of your scores, dismissal from the test center staff or banning from future testing. Test centers and ETS assume no responsibility for personal items or devices that you choose to bring into the test center.
  • The test administrator will assign you a seat.
  • On occasion, weather conditions or other circumstances beyond the test administrator's or ETS's control may require a delayed start or the rescheduling of your test appointment. In the event that it is then necessary to cancel your test session, or if it is later determined that your scores could not be reported, you will be offered the opportunity to schedule another test appointment free of charge or receive a full refund of the original test fee. You may also seek reimbursement from ETS for reasonable and documented expenses associated with traveling to the test center, even though technical problems are generally not the fault of ETS. To request reimbursement, contact ETS with the following information within 30 days of your original appointment: your name, date of birth, mailing address, daytime telephone number, e-mail address, original test date and registration or CBT appointment number, and a brief description of what occurred at the test center. All reimbursements will be made in U.S. dollars.

For Paper-Based Tests Only

The following procedures and regulations apply during the entire test session, which begins when you are admitted to the test center, ends when you leave the test center, and includes breaks.

  • Test administrators will not honor requests for schedule changes.
  • Take your admission ticket and photo ID to the test center.
  • Take 3 or 4 sharpened soft-lead (No. 2 or HB) pencils and a good eraser. Pencils and erasers will not be supplied at the center. Mechanical pencils and pens are not permitted.
  • No test taker will be admitted after test materials have been distributed.
  • Paper of any kind is not permitted in the testing room.
  • You must have the test administrator's permission to leave the room during the test. Any time lost cannot be made up.
  • You may wish to pace yourself with your own watch, but the test administrator is the official timekeeper. You will not be permitted to continue the test or any part of it beyond the established time limit. Watch alarms and clocks on cell phones are not permitted to track time.
  • Cell phones must be turned off and are not permitted on the writing surface.
  • Answers to multiple-choice questions recorded in the test book will not be scored. You may use the test book to work out your answers, but you must mark all your answers on the separate answer sheet before time is called.
  • At the conclusion of the test you will be required to return your test book and answer sheet to the test administrator. These materials are the property of ETS®.
  • The General Test includes a 10-minute break after the Analytical Writing section and one-minute breaks between the remaining sections of the test.
  • Calculators are not permitted in the testing room.

Dismissal from a Test Center

A test administrator is authorized to dismiss you from a test session and/or your scores may be canceled by ETS for actions such as, but not limited to

  • attempting to take the test for someone else or having someone else take the test for you
  • failing to provide acceptable identification
  • obtaining improper access to the test, a part of the test, or information about the test
  • using and/or having a telephone or cell phone in your possession during the test session or during breaks
  • using any aids in connection with the test, such as: mechanical pencils, pens, pagers, beepers, calculators, watch calculators, books, pamphlets, notes, rulers, highlighter pens, stereos or radios with headphones, telephones, cell phones, watch alarms (including those with flashing lights or alarm sounds), stop watches, dictionaries, translators, and any hand-held electronic or photographic devices
  • creating a disturbance (Disruptive behavior in any form will not be tolerated; the test administrator has sole discretion in determining what constitutes disruptive behavior.)
  • attempting to give or receive assistance. Communication in any form is not permitted during the test administration. Discussion or sharing of test content during and after the test administration is prohibited.
  • removing or attempting to remove test content from the test center. Under no circumstances may test content or any part of the test content be removed, reproduced, and/or disclosed by any means (e.g., hard copy, verbally, electronically) to any person or entity
  • tampering with a computer
  • attempting to remove scratch paper from the computer-based testing room or using scratch paper during untimed sections of the test or during breaks
  • bringing a weapon or firearm into the test center
  • bringing food, drink, or tobacco into the testing room
  • leaving the test center vicinity during the test session or during breaks
  • leaving the testing room without permission
  • taking excessive or extended unscheduled breaks during the test session. Test center administrators are required to strictly monitor unscheduled breaks and report test takers who take excessive or extended breaks.
  • referring to, looking through, or working on any test, or test section, when not authorized to do so, or working after time has been called
  • failing to follow any of the test administration regulations contained in the Bulletin, given by the test administrator or specified in any test materials

ETS reserves the right to take all action — including, but not limited to, barring you from future testing and/or canceling your scores — for failure to comply with test administration regulations or the test administrator's directions. If your scores are canceled, they will not be reported and your fees will not be refunded.

Although tests are administered under strict supervision and security measures, testing irregularities may sometimes occur. Please contact ETS as soon as possible to report any observed behavior that may lead to an invalid score — for example, someone copying from another test taker, taking a test for someone else, having access to test questions before the exam, or using notes or unauthorized aids. All information will be held in strictest confidence.

Phone:     1-609-406-5430 
1-800-353-8570 (United States only)
Fax: 1-609-406-9709
E-mail: TSReturns@ets.org

Canceling Your Scores

At the end of the test, you may cancel your scores by filling in the appropriate ovals and signing your name in the appropriate place on your answer sheet. This is the only time your scores can be canceled. Canceled scores cannot be reinstated, and no refunds will be issued.

Institutions will not receive any information about your canceled scores or about any previous scores you may have on file.

Score Reinstatement — Fee $30

Scores canceled by you can be reinstated if your request is received at ETS within 60 days after your test date. You may fax or mail a written request to GRE Inquiries. Your request must include your name, date of birth, daytime phone number, test date and registration number, payment and up to four free score recipients. Include the appropriate department codes and indicate what scores you want sent. You may choose to send only General Test scores, only Subject Test scores, only stand-alone Analytical Writing or Writing Assessment scores, or any combination of the above, but you may not choose to have only those scores from a specific test date reported. If you do not select score recipients at this time, you must pay $20 per recipient to have scores sent at a later date.

Scores will be reinstated and reported on the approximate score report mailing date for the paper-based test. Your scores will be mailed to you and your designated score recipients shortly thereafter.

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