Contacting the GRE® Program

• General Inquiries
• Privacy Laws
• Disability Services
• Test Question Inquiries
• Test Center Complaints
• Scores by Phone

General Inquiries

For all inquiries, please have the following information ready for telephone calls and written correspondence. Include it in any written correspondence exactly as you entered it on your registration form or answer sheet:

• Name
• Address
• Date of birth
• Test date
• Registration number
• Social Security number (if previously supplied)
• Telephone number (U.S. residents only).

Privacy Laws

Privacy laws require that requests to update or release information of a PERSONAL nature (such as identification, address, designated institutions, and account history) come directly from the EXAMINEE only. Customer Service Representatives will not be able to give this information to anyone other than the examinee, including relatives or friends.

If you are NOT the examinee, our Representatives must limit their assistance to GENERAL information about an examinee's file:

• Score report mailing dates
• Yes or no answers to general questions
• Process payments for outstanding balances

Disability Services

Learn more about ETS® Disability Services.

Phone:
1-609-771-7780
Monday-Friday 8:30 a.m. to 5 p.m. Eastern Time (New York) (except for U.S. holidays)

1-866-387-8602 (toll free for test takers in the United States, American Samoa, Guam, Puerto Rico, U.S. Virgin Islands and Canada)

E-mail:
stassd@ets.org

TTY:
1-609-771-7714

Fax:
1-609-771-7165

Mail:
ETS Disability Services
Educational Testing Service
PO Box 6054
Princeton, NJ 08541–6054

Test Question Inquiries

If you think there is an error in a test question that affects your response, tell the test supervisor as soon as you finish the test, or immediately write to:

E-mail:
GRETestQuestionInquiries@ets.org

GRE Test Question Inquiries
ETS
PO Box 6667
Princeton, NJ 08541-6667

State the following in your letter:

• name and address of the center
• test date and name of the test
• number and content of the question

Test Center Complaints

Complaints should be received no later than seven days after your test date. Allow four to six weeks for a response.

E-mail:
GRE-Info@ets.org

Mail:
GRE Test Administration Services
ETS
Mail Stop 34-Q
Princeton, NJ 08541

Fax: 1-609-771-7710

Scores by Phone

Learn more about Scores by Phone and Additional Score Reports by Phone.

1-609-771-7290
Call 6 a.m. to 10 p.m. Eastern Time (New York), seven days a week.

1-888-473-7267 (toll free for test takers in the United States, American Samoa, Guam, Puerto Rico, U.S. Virgin Islands and Canada)

1-888-473-8333 (TTY)