Test Day Policies

Reporting Suspicious Behavior

Contact ETS to report behavior that may interfere with test security or cause a disturbance. See Dismissal from Test Center.

• Phone: 1-800-353-8570 (U.S., U.S. Territories, Canada)
  1-609-406-5430 (all other locations).
• Fax: 1-609-406-9709
• E-mail: TSReturns@ets.org

Dismissal from a Test Center

You may be dismissed from a test session and/or your scores may be canceled for:

• taking the test for someone else or having someone take the test for you
• failing to provide valid identification
• obtaining improper access to the test or information about the test
• using or having a telephone or cell phone during the test or during breaks
• using mechanical pencils, pens, pagers, beepers, calculators, watch calculators, books, pamphlets, notes, rulers, highlighter pens, stereos or radios with headphones, watch alarms, stop watches, dictionaries, translators, PDAs, BlackBerry devices, and any hand-held electronic or photographic devices. The test administrator can decide what constitutes disruptive behavior.
• attempting to give or receive assistance. Communication in any form is not permitted.
• removing or attempting to remove any test content, scratch paper, or notes relating to the test
• referring to, looking through, or working on any test, or test section, when not authorized to do so, or after time has been called
• tampering with the computer
• leaving the test room or test center vicinity without permission during the test or during breaks
• taking a weapon or firearm into the test center
• taking food, drink or tobacco into the testing room
• taking excessive or extended unscheduled breaks
• failing to follow regulations specified by the test administrator, in any test materials or on this website

ETS reserves the right to take all action — including but not limited to, barring you from future testing and/or canceling your scores — for failure to comply with test administration regulations or the test administrator's directions. If your scores are canceled, they will not be reported and your fees will not be refunded.

Rescheduled Tests

On occasion, weather conditions or other circumstances beyond our control may result in a delayed start or rescheduled test. If your test session is canceled or if it is impossible to report your scores, you can take the test again for free or receive a full refund.

You may request reimbursement of travel expenses for yourself only by contacting TOEFL® Services within 30 days of your original test date. Refunds are in U.S. dollars.

Requests must include:

• name
• date of birth
• mailing address
• daytime telephone number
• e-mail address
• original test date
• registration number
• a description of the problem

See also:

> What to Bring on Test Day
> What to Expect on Test Day
> Additional ID Requirements