ETS® and Temple University User Conference

On-screen: [ETS®. Temple University.]

On-screen: [ETS® and Temple University User Conference. Temple University, Howard Gittis Student Center, June 9, 2017.]

Speakers: Dr. Jodi Levine Laufgraben, Vice Provost, Temple University; Dr. Lori Meono, Success Navigator Counselor, Santa Monica College; Dr. Ross Markle, Senior Assessment Strategist, ETS®; Keri B. Zimmer, Dean of Advising and Academic Success, Iowa Western Community Colleges; Dr. Kara Siegert, Special Assistant to the President, Salisbury University; Dr. Renee Delgado-Riley, Director of Assessment and Research, University of Oregon.

Speaker: Dr. Jodi Levine Laufgraben - We're thrilled to welcome you to Temple University, and this ETS® User's Conference. We're excited to be hosting this event, and for the opportunity to be listening and learning about assessment from so many peers, and colleagues. Those of us who do assessment know how critical it is for us to be in sync. We know how important it is to speak a common language, and to use all of the resources available to get us across that finish line.

Those of us who work in assessment also know there are many days you feel like you're the only one in the boat, and maybe the boat's taking on water. [Laughter.] Assessment is done best when there is collaboration, communication, and support. It's nice to be spending the day today with individuals committed to assessment. We call it a user's conference, but it could be a support group, as well.

Speaker: Dr. Lori Meono - We administered SuccessNavigator® assessment in the classroom-based setting. After that, I actually meet with students one on one, and we'll go through their results a little bit more in depth. It gives not just me, but even the students themselves awareness of, again, what their areas of strengths are. Sometimes students aren't aware of what barriers they have in their way, or they wouldn't even recognize certain things as a barrier, because it's so normal to them.

Speaker: Dr. Ross Markle - My mantra, not necessarily in contrast, but a different approach from what Javarro's been talking about lately, has been assessment use. I just want to talk briefly about that today, given that we are at our user's conference, and just to prime you as you think today that really this, again, isn't just about the tests that we offer, but it's about the ways in which they're used. I hope that this applies to not just the ways in which you're partnering with us, but the work that you're doing overall.

On-screen: [Slide displayed on screen - 'ETS® Supports Learning Outcomes Research. Assessments and Assessment Research.']

Speaker: Keri B. Zimmer - We use SuccessNavigator® for placement. We use it as part of our holistic placement model. We also use it for trying to tailor supports for students. Really, it's about the individual, and about the student. That report provides us a bit of a roadmap for how to help those students once they're placed.

Speaker: Dr. Kara Siegert - We've really enjoyed using the HEIghten® assessments to evaluate our student learning goals and outcomes at Salisbury University. They've allowed us to measure our outcomes effectively and efficiently, and what we've done with that is we've collected that data. We share back with our faculty, via reports, and we use it as a part of faculty professional development. We can see where students are struggling and where they're doing well, and then we use that information to improve student learning at the institution.

Speaker: Dr. Ross Markle - I talk a lot about tomorrow's conversation about assessment as research. I think it's a really great paradigm to help us understand that any measure we use, whether it's something ETS® developed, or something you developed, or something AAC&U developed, they're just providing us data. And, if we don't have a good framework for understanding what we want to get from those data, then they're not really valuable no matter where they come from.

Speaker: Keri B. Zimmer - The biggest piece that came to light was that the majority of our students—and SuccessNavigator® shows us this—struggle with motivation. When we put services in place that are optional, we have to start asking why are our students not there? Why are they not in the tutoring center, using the writing center, visiting with people that are advising?

Speaker: Dr. Lori Meono - Once we go through the interpretation piece and I can give them relevant examples, I think that's where it really starts to connect for them, and they can see how certain things in their life might be either enhancing or impeding their path to success.

Speaker: Dr. Renee Delgado-Riley - We kind of had an a-ha moment, and we said, "Do we want to be Blockbuster or Netflix?" Who knows what happened to Blockbuster?

Female Speaker: They're gone.

Speaker: Dr. Renee Delgado-Riley - They're gone. Why are they gone?

Female Speaker: Because they refuse to move forward to the future.

Speaker: Dr. Renee Delgado-Riley - Right. [Laughter.] Why is Netflix still around? Why did that take off? Because it's innovative. It's thinking about its customers. It's making it convenient. It's meeting them we're they're at—essentially mailing you a DVD or letting you stream online. We decided, okay, we're no longer going to do things the way that we've been doing since 1969 in this traditional program. We're going to take a leap forward, and we're going to be innovative.

Speaker: Dr. Jodi Levine Laufgraben - Never before has higher ed faced so many challenges or found itself having to defend its value as much as I think we do today. Assessment is a critical opportunity to really make the case of the value of a college degree.

On-screen: [ETS®. Temple University.]

On-screen: [ETS®. Copyright © 2017 by Educational Testing Service. All rights reserved. ETS, the ETS logo, HEIGHTEN and SUCCESSNAVIGATOR are registered trademarks for Educational Testing Service (ETS).]


End of:  ETS® and Temple University User Conference video.

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