Contact Us

General Inquiries

Please have the following information available for phone calls or written correspondence. Make sure your information matches what you provided on your registration form and answer sheet:

  • Name
  • Address (include country)
  • Date of birth
  • Test date
  • Test format (Internet-based or paper-based)
  • Registration number (if you have one)
  • Social Security number (if previously supplied)
  • Daytime telephone number (U.S. residents)
  • E-mail address

Please allow 4 – 6 weeks for a written response.

E-mail:
TOEFL® Service Team (Note: Test takers in Korea, see below)
Fax:
1-610-290-8972
Phone:
1-609-771-7100 or 1-877-863-3546 (Monday – Friday, 8:00 a.m. – 7:45 p.m. Eastern Time (New York), except for U.S. holidays)
1-609-771-7714 – TTY (24 hours a day, 7 days a week for test takers who are deaf or hearing impaired)
Recorded information is available 24 hours a day with a touch-tone phone.
Phones are busiest between 11:00 a.m. and 2:00 p.m. Eastern Time (New York) and all day Monday.
Regular Mail:
TOEFL Services
Educational Testing Service
P.O. Box 6151
Princeton, NJ 08541-6151, USA
Courier or
Delivery Service:

TOEFL Services (25Q-310)
Distribution and Receiving Center
225 Phillips Boulevard
Ewing, NJ 08628-7435, USA

Note: If you believe you should not take the TOEFL test, please contact the institution(s) to which you are applying.

Test Takers in Korea Only:
For information on score reporting, test information, TOEFL test preparation materials or the test itself:
E-mail: TOEFLSupport4Korea@ets.org
Phone: Toll Free from Korea 00-308-13-2544
For registration information, to register by phone or to cancel a registration: 1566-0990
Monday – Friday, 9 a.m. – 6 p.m., Korean Standard Time

Privacy Laws

Privacy laws require that requests to update or release information of a PERSONAL nature (such as identification, address, designated institutions and account history) come directly from the EXAMINEE only. Customer Service will not be able to give this information to anyone other than the examinee, including relatives or friends. If you are not the test taker, our representatives can help you with:

  • score report mailing dates
  • yes or no answers to general questions
  • processing payments for outstanding balances
 

TOEFL OfficialGuide