Contact Us
Please have the following information available when you contact us. Make sure your information matches what you provided when you registered for the test:
- Name
- Address (include country)
- Date of birth
- Test date
- Test format (TOEFL iBT or paper-based)
- Registration number (if you have one)
- Daytime telephone number (U.S. residents)
- Email address
We offer a number of options for you to reach us.
- Email:
- TOEFL® Service Team (Note: Test takers in Australia, France, Germany, Hong Kong, India, Japan, Korea, Spain, Taiwan and Turkey, see below.)
- Fax:
- 1-610-290-8972
- Phone:
- 1-609-771-7100 or 1-877-863-3546 (Monday–Friday, 8 a.m.–7:45 p.m. Eastern Time, except for U.S. holidays)
- 1-609-771-7714 – TTY (24 hours a day, 7 days a week for test takers who are deaf or hearing impaired)
- Recorded information is available 24 hours a day with a touch-tone phone.
- Phones are busiest between 11 a.m. and 2 p.m. Eastern Time and all day Monday.
- Regular Mail:
- TOEFL Services
Educational Testing Service
P.O. Box 6151
Princeton, NJ 08541-6151, USA - Courier or
Delivery Service: - TOEFL Services (25Q-310)
Distribution and Receiving Center
225 Phillips Boulevard
Ewing, NJ 08628-7435, USA
| For Test Takers in ... |
Phone | Notes | |
|---|---|---|---|
| Australia | TOEFLSupport4Australia@ets.org | 1-800-919-622 Toll free |
Monday–Friday 9 a.m.–5 p.m. Sydney time |
| France | TOEFLSupport4France@ets.org | 0800-91183 Toll free |
Monday–Friday 9 a.m.–5 p.m. CET |
| Germany | TOEFLSupport4Germany@ets.org | 0800-181-6333 Toll free Mobile enabled |
Monday–Friday 9 a.m.–5 p.m. CET |
| Hong Kong | TOEFLSupport4HongKong@ets.org | 800-968-090 Toll free |
Monday–Friday 9 a.m.–5 p.m. HKT |
| India | TOEFLSupport4India@ets.org Facebook page: www.facebook.com/toeflgoanywhereindia |
000-800-100-3780 Toll free |
Monday–Friday 9 a.m.–5 p.m. IST |
| Japan | TOEFLSupport4Japan@ets.org | 0120-981-925 Toll free Mobile enabled |
Monday–Friday 9 a.m.–5 p.m. JST |
| Korea | TOEFLSupport4Korea@ets.org | To register/cancel: 1566-0990 For other questions: 00-308-13-2544 Toll free |
Monday–Friday 9 a.m.–6 p.m. KST |
| Spain | TOEFLSupport4Spain@ets.org | 900-838129 Toll free |
Monday–Friday 9 a.m.–5 p.m. CET |
| Taiwan | TOEFLSupport4Taiwan@ets.org | 00801-12-6954 Toll free |
Monday–Friday 9 a.m.–5 p.m. CST |
| Turkey | TOEFLSupport4Turkey@ets.org | 00-800-1420-32020 Toll free |
Monday–Friday 9 a.m.–5 p.m. EET |
Privacy Laws
Privacy laws require that requests to update or release information of a PERSONAL nature (such as identification, address, designated institutions and account history) come directly from the EXAMINEE only. Customer Service will not be able to give this information to anyone other than the examinee, including relatives or friends. If you are not the test taker, our representatives can help you with:
- score report mailing dates
- yes or no answers to general questions
- processing payments for outstanding balances
