Contact Information for Hong Kong

Before the Test — To Register, Reschedule or Cancel Your Test

Contact the TOEFL iBT® Regional Registration Center representing your location to register, reschedule or cancel your TOEFL iBT test. If you need assistance with changing your profile name, contact TOEFL® Services at 1-609-771-7100.

TOEFL iBT Regional Registration Center – Region 6

Address
Prometric
P.O. Box 12964
50794 Kuala Lumpur
Malaysia
Courier Address
Prometric BV Branch Office
(Co. No. 993721-U)
Suite 21A-15-1, Faber Imperial Court
Jalan Sultan Ismail
50250 Kuala Lumpur
Malaysia
Registration Phone
60-3-7628-3333
Email
www.prometric.com/contact-us
Fax
60-3-7628-3366

After the Test — For Scores and Score Reporting Information

Contact the Customer Support Center for information about your TOEFL iBT account, scores and score reporting.

Customer Support Center in Hong Kong

Phone

800-968-090
Toll Free
Monday–Friday, 9 a.m.–5 p.m. HKT

Email
TOEFLSupport4HongKong@ets.org

Before You Contact Us

We recommend that you have the following information available for phone calls or written correspondence.

  • Name
  • Address (include country)
  • Date of birth
  • Daytime telephone number (U.S. residents)
  • Email address
  • Test date
  • Registration number (if you have one)

Privacy laws require that requests to update or release information of a PERSONAL nature (such as identification, address, designated institutions and account history) come directly from the EXAMINEE only. Customer Service will not be able to give this information to anyone other than the examinee, including relatives or friends. If you are not the examinee, our representatives can only help you with:

  • score report mailing dates
  • yes or no answers to general questions
  • processing payments for outstanding balances

 

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