Before the Test — To Register, Reschedule or Cancel Your Test
Contact the TOEFL iBT® Regional Registration Center representing your location to register, reschedule or cancel your TOEFL iBT test. If you need assistance with changing your profile name, contact TOEFL® Services at 1-609-771-7100.
TOEFL iBT Regional Registration Center – Region 6
- Prometric Technology Sdn Bhd
Co. No 993721-U
ATTN: Regional Registration Center
Suite 11-1 & 11-3, Level 11, Wisma UOA Damansara II,
No 6, Changkat Semantan, Damansara Heights,
50490 Kuala Lumpur, Malaysia
- Registration Phone
After the Test — For Scores and Score Reporting Information
Contact the Customer Support Center for information about your TOEFL iBT account, scores and score reporting.
Customer Support Center in Indonesia
- Questions and Comments for the TOEFL Program
1-609-771-7100 or 1-877-863-3546
(Monday–Friday, 8 a.m.–7:45 p.m. Eastern Time, except for U.S. holidays)
Recorded information is available 24 hours a day with a touch-tone phone.
Phones are busiest between 11 a.m. and 2 p.m. Eastern Time and all day Monday.
- Regular Mail
- TOEFL Services
Educational Testing Service
P.O. Box 6151
Princeton, NJ 08541-6151, USA
- Courier or Delivery Service
- TOEFL Services (25Q-310)
Distribution and Receiving Center
225 Phillips Boulevard
Ewing, NJ 08618-1426, USA
If You Need Test Preparation Assistance
Contact the local TOEFL iBT Resource Center for general in-language information about the TOEFL test and test preparation. TOEFL iBT Resource Centers cannot assist with registration or score reporting.
This logo is the official identifier for certified TOEFL iBT Resource Centers.
TOEFL iBT Resource Center in Indonesia
- International Test Center
Plaza Sentral lt. 17
Jalan Jendral Sudirman Kav. 47
Jakarta Pusat 12930
- +6282123237788 (TOEFL iBT Hotline)
- +6221 5711944
Before You Contact Us
We recommend that you have the following information available for phone calls or written correspondence.
- Address (include country)
- Date of birth
- Daytime telephone number (U.S. residents)
- Email address
- Test date
- Registration number (if you have one)
Privacy laws require that requests to update or release information of a PERSONAL nature (such as identification, address, designated institutions and account history) come directly from the EXAMINEE only. Customer Service will not be able to give this information to anyone other than the examinee, including relatives or friends. If you are not the examinee, our representatives can only help you with:
- score report mailing dates
- yes or no answers to general questions
- processing payments for outstanding balances
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