Before the Test — To Register, Reschedule or Cancel Your Test
Contact the TOEFL iBT® Regional Registration Center representing your location to register, reschedule or cancel your TOEFL iBT test. If you need assistance with changing your profile name, contact TOEFL® Services at 1-609-771-7100.
TOEFL iBT Regional Registration Center – Region 3
- Prometric Japan Co., Ltd.
Ochanomizu Sola City Academia 5F
4-6 Kanda Surugadai, Chiyoda-ku
- Registration Phone
After the Test — For Scores and Score Reporting Information
Contact the Customer Support Center for information about your TOEFL iBT account, scores and score reporting.
Customer Support Center in Japan
Toll Free, Mobile Enabled
Monday–Friday, 9 a.m.–5 p.m. JST
If You Need Test Preparation Assistance
Contact the local TOEFL iBT Resource Center for general in-language information about the TOEFL test and test preparation. TOEFL iBT Resource Centers cannot assist with registration or score reporting.
This logo is the official identifier for certified TOEFL iBT Resource Centers.
TOEFL iBT Resource Center in Japan
Before You Contact Us
We recommend that you have the following information available for phone calls or written correspondence.
- Address (include country)
- Date of birth
- Daytime telephone number (U.S. residents)
- Email address
- Test date
- Registration number (if you have one)
Privacy laws require that requests to update or release information of a PERSONAL nature (such as identification, address, designated institutions and account history) come directly from the EXAMINEE only. Customer Service will not be able to give this information to anyone other than the examinee, including relatives or friends. If you are not the examinee, our representatives can only help you with:
- score report mailing dates
- yes or no answers to general questions
- processing payments for outstanding balances
Prepare for your TOEFL test with official TOEFL iBT prep wherever you go. Download now
Get the only official practice test that gives you the experience of taking the real TOEFL iBT test. Order now
Practice with the only authentic TOEFL test prep guide created by ETS. Also available as an eBook. Purchase now