Contact Information for Japan

Before the Test — To Register, Reschedule or Cancel Your Test

Contact the TOEFL iBT® Regional Registration Center representing your location to register, reschedule or cancel your TOEFL iBT test. If you need assistance with changing your profile name, contact TOEFL® Services at 1-609-771-7100.

TOEFL iBT Regional Registration Center – Region 3

Address
Prometric Japan Co., Ltd.
Ochanomizu Sola City Academia 5F
4-6 Kanda Surugadai, Chiyoda-ku
Tokyo 101-0062
Japan
Registration Phone
81-3-6204-9830
Fax
81-3-6204-9649
Email
www.prometric-jp.com

After the Test — For Scores and Score Reporting Information

Contact the Customer Support Center for information about your TOEFL iBT account, scores and score reporting.

Customer Support Center in Japan

Phone
0120-981-925
Toll Free, Mobile Enabled
Monday–Friday, 9 a.m.–5 p.m. JST
Email
TOEFLSupport4Japan@ets.org

If You Need Test Preparation Assistance

Contact the local TOEFL iBT Resource Center for general in-language information about the TOEFL test and test preparation. TOEFL iBT Resource Centers cannot assist with registration or score reporting.

ETS TOEFL iBT Resource Center

This logo is the official identifier for certified TOEFL iBT Resource Centers.

 

TOEFL iBT Resource Center in Japan

Address
CIEE
Cosmos Aoyama, 5-53-67 Jingumae, Shibuya-ku,
Tokyo 150-8355,
Japan
Phone
81-3-5467-5477
Email
toefl@cieej.or.jp
Website
http://www.cieej.or.jp

Before You Contact Us

We recommend that you have the following information available for phone calls or written correspondence.

  • Name
  • Address (include country)
  • Date of birth
  • Daytime telephone number (U.S. residents)
  • Email address
  • Test date
  • Registration number (if you have one)

Privacy laws require that requests to update or release information of a PERSONAL nature (such as identification, address, designated institutions and account history) come directly from the EXAMINEE only. Customer Service will not be able to give this information to anyone other than the examinee, including relatives or friends. If you are not the examinee, our representatives can only help you with:

  • score report mailing dates
  • yes or no answers to general questions
  • processing payments for outstanding balances

 

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