Contact Information for Mexico
Before the Test — To Register, Reschedule or Cancel Your Test
Contact the TOEFL iBT® Regional Registration Center representing your location to register, reschedule or cancel your TOEFL iBT test. If you need assistance with changing your profile name, contact TOEFL® Services at 1-609-771-7100.
TOEFL iBT Regional Registration Center – Region 5
- Prometric Operations Center
7941 Corporate Drive
Nottingham, MD 21236, USA
- Registration Phone
- Candidate Cares
After the Test — For Scores and Score Reporting Information
Contact the Customer Support Center for information about your TOEFL iBT account, scores and score reporting
Customer Support Center in Mexico
Monday–Friday, 8 a.m.–7:45 p.m. ET
If You Need Test Preparation Assistance
Contact the local TOEFL iBT Resource Center for general in-language information about the TOEFL test and test preparation. TOEFL iBT Resource Centers cannot assist with registration or score reporting.
This logo is the official identifier for certified TOEFL iBT Resource Centers.
TOEFL iBT Resource Center in Mexico
- IIE Mexico
Berlin 18 6o Piso Col. Juarez
Mexico City C.P. 06600
Before You Contact Us
We recommend that you have the following information available for phone calls or written correspondence.
- Address (include country)
- Date of birth
- Daytime telephone number (U.S. residents)
- Email address
- Test date
- Registration number (if you have one)
Privacy laws require that requests to update or release information of a PERSONAL nature (such as identification, address, designated institutions and account history) come directly from the EXAMINEE only. Customer Service will not be able to give this information to anyone other than the examinee, including relatives or friends. If you are not the examinee, our representatives can only help you with:
- score report mailing dates
- yes or no answers to general questions
- processing payments for outstanding balances