Contact Information for Mexico

Before the Test — To Register, Reschedule or Cancel Your Test

Contact the TOEFL iBT® Regional Registration Center representing your location to register, reschedule or cancel your TOEFL iBT test. If you need assistance with changing your profile name, contact TOEFL® Services at 1-609-771-7100.

TOEFL iBT Regional Registration Center – Region 5

Address
Prometric Operations Center
7941 Corporate Drive
Nottingham, MD 21236, USA
Registration Phone
1-443-751-4995
Email
www.prometric.com/contact-us
Fax
1-443-751-4980
Candidate Cares
1-443-751-4990

After the Test — For Scores and Score Reporting Information

Contact the Customer Support Center for information about your TOEFL iBT account, scores and score reporting

Customer Support Center in Mexico

Phone

01-800-681-8077
Monday–Friday, 8 a.m.–7:45 p.m. ET

If You Need Test Preparation Assistance

Contact the local TOEFL iBT Resource Center for general in-language information about the TOEFL test and test preparation. TOEFL iBT Resource Centers cannot assist with registration or score reporting.

ETS TOEFL iBT Resource Center

This logo is the official identifier for certified TOEFL iBT Resource Centers.

 

TOEFL iBT Resource Center in Mexico

Address
IIE Mexico
Berlin 18 6o Piso Col. Juarez
Mexico City C.P. 06600
Phone
55925260
Email
cmaldonado@iielatam.org

Before You Contact Us

We recommend that you have the following information available for phone calls or written correspondence.

  • Name
  • Address (include country)
  • Date of birth
  • Daytime telephone number (U.S. residents)
  • Email address
  • Test date
  • Registration number (if you have one)

Privacy laws require that requests to update or release information of a PERSONAL nature (such as identification, address, designated institutions and account history) come directly from the EXAMINEE only. Customer Service will not be able to give this information to anyone other than the examinee, including relatives or friends. If you are not the examinee, our representatives can only help you with:

  • score report mailing dates
  • yes or no answers to general questions
  • processing payments for outstanding balances

 

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