Contact Information

Before the Test — To Register, Reschedule or Cancel Your Test

Contact the TOEFL iBT® Regional Registration Center representing your location to register, reschedule or cancel your TOEFL iBT test. If you need assistance with changing your profile name, contact TOEFL® Services at 1-609-771-7100.

TOEFL iBT Regional Registration Center – Region 12

Address
Prometric
ATTN: PTC Registration
P.O. Box 2024
8203AA - Lelystad
The Netherlands
Courier Address
Prometric
ATTN: PTC Registration
Noorderwagenplein 6
8223AL - Lelystad
The Netherlands
Registration Phone
31-320-239-540
Email
www.prometric.com/contact-us
Fax
31-320-239-541

After the Test — For Scores and Score Reporting Information

Contact the Customer Support Center for information about your TOEFL iBT account, scores and score reporting.

TOEFL Services at ETS

Email
Questions and Comments for the TOEFL Program
Fax
1-610-290-8972
Phone

1-609-771-7100 or 1-877-863-3546
(Monday–Friday, 8 a.m.–7:45 p.m. Eastern Time, except for U.S. holidays)

Recorded information is available 24 hours a day with a touch-tone phone.

Phones are busiest between 11 a.m. and 2 p.m. Eastern Time and all day Monday.

Regular Mail
TOEFL Services
Educational Testing Service
P.O. Box 6151
Princeton, NJ 08541-6151, USA
Courier or Delivery Service
TOEFL Services (25Q-310)
Distribution and Receiving Center
225 Phillips Boulevard
Ewing, NJ 08618-1426, USA

Before You Contact Us

We recommend that you have the following information available for phone calls or written correspondence.

  • Name
  • Address (include country)
  • Date of birth
  • Daytime telephone number (U.S. residents)
  • Email address
  • Test date
  • Registration number (if you have one)

Privacy laws require that requests to update or release information of a PERSONAL nature (such as identification, address, designated institutions and account history) come directly from the EXAMINEE only. Customer Service will not be able to give this information to anyone other than the examinee, including relatives or friends. If you are not the examinee, our representatives can only help you with:

  • score report mailing dates
  • yes or no answers to general questions
  • processing payments for outstanding balances

 

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