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Accommodations for Test Takers with Disabilities or Health-related Needs

ETS is committed to serving test takers with disabilities or health-related needs by providing reasonable accommodations that are appropriate given the purpose of the test. Testing accommodations are available for test takers who meet ETS requirements. See a list of available accommodations for the TOEFL iBT® test.

How to Request Accommodations

The Bulletin Supplement for Test Takers with Disabilities or Health-related Needs contains procedures and forms for requesting testing accommodations. The Supplement should be used together with the information in the TOEFL iBT® Information and Registration Bulletin.

You must submit your request and have your accommodations approved by ETS Disability Services before your test can be scheduled.

Submit your request as early as possible, especially if you're requesting an alternate test format. Documentation review takes approximately 6 weeks once your request and completed paperwork are received. If you are required to submit additional documentation, the review can take another 6 weeks from the time the new documents are received.

Once you've been approved, you'll receive an email providing instructions on how to register for the test. Please wait for your approval email before attempting to make a test appointment.

If you have a health-related need that requires you to bring equipment, beverages or snacks into the testing room, or to take extra or extended breaks, you must follow the accommodations request procedures in the Bulletin Supplement for Test Takers with Disabilities or Health-related Needs.

Requesting Accommodations Through Your Online Account

You can do the following online through your ETS account either online or via the TOEFL® official app:

  • apply for accommodations
  • view your approved accommodations
  • view test appointments

Requesting Accommodations By Email or Mail

You can also submit requests for accommodations via email or mail. Send your completed forms and documentation to:

Email:
disability.reg@ets.org
Mail:
ETS Disability Services
P.O. Box 6054
Princeton, NJ 08541-6054 U.S.A.
Courier Service:
ETS Disability Services
225 Phillips Boulevard
Ewing, NJ 08628-1426 U.S.A.

Contact ETS Disability Services

For general information, contact ETS Disability Services Monday–Friday, 8:30 a.m. to 5 p.m. U.S. Eastern Time.

Email:
stassd@ets.org
Phone:
+1-609-771-7780
1-866-387-8602 (Toll-free for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada)
Fax:
+1-609-771-7165
Mail:
ETS Disability Services
P.O. Box 6054
Princeton, NJ 08541-6054 U.S.A.