TOEFL iBT® Test Day Policies
ETS is committed to providing tests that are fair to all test takers and administered in a secure environment. To this end, ETS has established and maintains policies and procedures designed to ensure the integrity and fairness of your testing experience.
Learn more about these policies.
Reporting Suspicious Behavior — Test Fraud Hotline
Contact ETS to report behavior that may interfere with test security or cause a disturbance. All reported incidents of fraud are taken seriously and investigated closely. All information is held in the strictest confidence.
- 1-800-353-8570 (Toll free for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada)
Complaints about Test Centers
If you have a complaint about the testing facilities or the test center staff, email TOEFL@ets.org no later than 5 days after your test date. Be sure to include the name you used when you registered, your registration number, the date of the test, the name of the test center, and the city and country where you took the test.