Contacts for GRE® Test Takers
Still need help?
Before contacting us, have the following information (if applicable) ready:
name
address
date of birth
test date
registration number or appointment number
ETS ID number
telephone number
Note: To avoid delays, make sure the information in any written correspondence exactly matches the information you provided when you registered for your GRE test.
Disclosing Personal Test-taker Information
ETS Customer Service Representatives can give out personal information only to the test taker, as required by privacy laws. If you’re not the test taker, our representatives can only help you with general information, such as score report mailing dates, yes or no answers to general questions and payment processing for outstanding balances.
For general inquiries, including assistance with your ETS account, contact GRE Services:
| Hours: | Monday–Friday: 8 a.m.–7:45 p.m. U.S. Eastern Time except for U.S. holidays |
|---|---|
| Email: | Submit Questions and Comments to the GRE Program |
| Phone: | 1-609-771-7670 |
| Toll-free Phone: | 1-866-473-4373 for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada |
| Fax: | 1-610-290-8975 |
| Mail: | GRE-ETS; P.O. Box 6000; Princeton, NJ 08541-6000 USA |
| Overnight Mail: | GRE Services; 1425 Lower Ferry Road; Ewing, NJ 08628 USA |
If you are a test taker in India, contact GRE Services:
| Hours: | 8 a.m. to 8 p.m., 7 days per week, India Standard Time except for local holidays |
|---|---|
| Email: | GRESupport4India@ets.org |
| Toll-free Phone: | +18001200371 for test takers in India |
For general inquiries or help scheduling your testing appointment in Korea, contact GRE Services:
| Hours: | Monday–Friday: 9 a.m.–5 p.m. Korea Standard Time except for local holidays |
|---|---|
| Email: | GRESupport4Korea@ets.org |
| Phone: | 1-609-948-8244 |
| Toll-free phone: | +00308131924 for test takers in Korea |
Contact GRE Services for help with:
- your ETS account, including password assistance
- rescheduling or canceling an at home testing appointment
- reporting issues with downloading the ETS Secure Test Browser
- reporting issues after at home testing
| Hours: | Monday–Friday: 8 a.m.–7:45 p.m. U.S. Eastern Time except for U.S. holidays |
|---|---|
| Email: | Submit Questions and Comments to the GRE Program |
| Phone: | 1-609-771-7670 |
| Toll-free Phone: | 1-866-473-4373 for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada |
Contact ProctorU® for help with:
- reporting issues with the ProctorU secure monitoring system
- questions about the system requirements for taking the test at home
- resolving issues detected by the ProctorU Equipment Check
Please have your name, test date and the email address used in your ETS account when contacting ProctorU.
| Hours: | Support is available via live chat and phone 24/7. |
|---|---|
| Live Chat: | A live chat option is available within your ProctorU account. |
| Email: | support@proctoru.com |
| Phone: | 1-855-772-8678 |
For assistance with or questions about accommodation requests, contact ETS Disability Services:
| Hours: | Monday–Friday: 8 a.m.–5 p.m. U.S. Eastern Time except for U.S. Holidays |
|---|---|
| Email: | stassd@ets.org |
| Phone: | 1-609-771-7780 |
| Toll-free phone: | 1-866-387-8602 for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada |
| Fax: | 1-609-771-7165, Attn: GRE–Mail Stop 05Q |
| Mail: | ETS Disability Services; P.O. Box 6054; Princeton, NJ 08541-6054 USA |
- United States, American Samoa, Guam, U.S. Virgin Islands, Puerto Rico and Canada: Register online through your ETS account. To register by phone, call 1-609-771-7670 or toll-free 1-866-473-4373, or contact a test center directly.
- Mainland China: To test at a test center, register online through your NEEA account. To test at home, register through your ETS account.
- Hong Kong, China; Taiwan, China; India; and Korea: Register online through your ETS account
- In all other areas of the world: Register online through your ETS account or contact the appropriate International Regional Customer Support directly.
Free and priced GRE test preparation materials are available online through your ETS account. You can also order paperback versions of the following by contacting GRE Services:
- The Official Guide to the GRE® General Test, Third Edition
- Official GRE® Verbal Reasoning Practice Questions Volume, Second Edition
- Official GRE® Quantitative Reasoning Practice Questions Volume One, Second Edition
| Hours: | Monday–Friday: 8 a.m.–7:45 p.m. U.S. Eastern Time except for U.S. holidays |
|---|---|
| Phone: | 1-609-771-7243 |
| Toll-free Phone: | 1-800-537-3160 for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada |
| Mail: | GRE-ETS; P.O. Box 6000; Princeton, NJ 08541-6000 USA |
If you think there’s an error in a test question that affects your response, tell the test supervisor as soon as you finish the test, and immediately write to:
| Email: | GRETestQuestionInquiries@ets.org |
|---|
State the following in your letter:
- test center name and address
- test date and name of the test
- number and content of the question
- section in which the question appeared (if it was in the General Test)
Allow 10 business days for a response.
If you have a complaint about a test center, email ETS within 7 days of your test date and provide the following:
- detailed description of the complaint
- test center name and address
- test date
Allow 2–3 weeks for a response. If you communicate your complaint only to the test center staff, you won’t receive a response from ETS.
| Email: | GRE-Info@ets.org |
|---|