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ETS Testing Programs & Products

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Contacts for TOEFL® Test Takers

Use the information on this page to contact us for help with the TOEFL iBT® or the TOEFL® Essentials™ tests.
 

Chat with Anita

Get answers to some of our test takers' most frequently asked questions about registration, score reporting and more from Anita, the ETS chatbot, accessible from the bottom right corner of your screen.

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Still need help?

Before contacting us, please have the following information available for phone calls or written correspondence:

  • name
  • address (include country)
  • date of birth
  • daytime telephone number (U.S. residents)
  • email address
  • test date
  • registration number (if you have one)
     

Disclosing Personal Test-taker Information

ETS Customer Service Representatives can give out personal information only to the test taker, as required by privacy laws. If you're not the test taker, our representatives can only help you with general information, such as score report mailing dates, yes or no answers to general questions, and payment processing for outstanding balances.

Invalid Location

Before contacting TOEFL® Services, use the dropdown menu above to find your country contact information. In many locations, you must contact your Regional Registration Center or local Customer Support Center for help.

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Customer service hours are Monday–Friday, 8 a.m.–7:45 p.m. U.S. Eastern Time, except for U.S. holidays. Recorded information is available 24 hours a day. Phones are busiest between 11 a.m. and 2 p.m. U.S. Eastern Time and all day Monday.

Email: Email the TOEFL Program
Phone: 1-609-771-7100
Toll-free Phone: 1-877-863-3546
Fax: 1-610-290-8972
Regular Mail: TOEFL Services; ETS; P.O. Box 6151; Princeton, NJ 08541-6151, USA
Courier or Delivery Service: TOEFL Services (25Q-310); Distribution and Receiving Center; 225 Phillips Boulevard; Ewing, NJ 08618-1426, USA

Contact TOEFL Services for help with:

  • rescheduling or canceling an at home testing appointment
  • reporting issues with downloading the ETS Secure Test Browser
  • reporting issues after at home testing
Email: Email the TOEFL Program
Phone: +1-609-771-7100 or +1-877-863-3546
Monday–Friday 8 a.m. to 7:45 p.m. U.S. Eastern Time (except for U.S. holidays)


Contact ProctorU® for help with:

  • reporting issues with the ProctorU secure monitoring system
  • questions about the system requirements for taking an at home test
  • resolving issues detected by the ProctorU Equipment Check

Please have your name, test date and the email address used in your ETS account when contacting ProctorU.

Live Chat: A live chat option is available within your ProctorU account. Support is available 24/7.
Request Support: Submit a ProctorU Support Ticket
Response times will fall within 24–48 hours.
Phone: 1-855-772-8678
Support is available 24/7.