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Why and How ETS Questions Test Scores

Why does ETS question test scores?

Tests that are developed, administered and/or scored by ETS are widely viewed as accurate assessments of the abilities they are designed to measure. As a result, the millions of people who take these tests each year and the thousands of score recipients who receive their scores count on the validity of the test scores that ETS reports. Therefore, as a matter of fairness to test takers and to those who use test scores in making important decisions about test takers, ETS reviews test scores that may be invalid.

Contact Information

Please contact the Office of Testing Integrity if you have any questions regarding questioned test scores:

Phone: 1-609-406-5430
Toll-free Phone: 1-800-750-6991
United States, U.S. Territories and Canada only
Fax: 1-609-406-9709
Mail: Office of Testing Integrity; ETS; Princeton, NJ 08541