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Careers at ETS

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Frequently Asked Questions About Online Rater Programs

What are the steps in the application process?

  • Submit the application online (all applicants must submit a current resume and other applicable documents).
  • Application is reviewed.
  • Approved applicants will receive an offer letter via email for electronic signature.
  • The applicant must complete the onboarding and employment documentation (Form I-9).
  • Please remember to check your web server’s spam or junk folders for an email from and add them to your safe sender email address list.


What do I need to include in my application in order to be considered for an Online Rater scoring position?

  • Resume/CV — Highlighting your most recent work or teaching experience in chronological order.
  • Teaching Certificate — Attach all applicable valid certificates for the roles in which you apply.
  • Please complete the prescreening questions contained within the application in their entirety and as thoroughly as possible.


What is the status of my Online Scoring application?
Submitting the application is a multi-step process and applications will only be processed after all the sections have been completed.

The application has two main sections: (A) My Info and (B) Programs.
Under My Info there are seven sections that must be completed:

  1. Resume
  2. Contact
  3. Application
  4. Employment
  5. Education
  6. EEO (Equal Employment Opportunity)
  7. Disclaimer

Upon completion of section A, under section B Programs select “Find A Program” to locate open job positions, and then click “Apply” to continue to that specific program application.

Completed applications are processed in the order they are received. Due to the volume of interest and program needs, if you meet our criteria, you will receive information outlining the next steps in the hiring process. The review time may take up to 4 weeks.

If you have questions regarding the status of your application, please contact


When can I expect to hear whether my application is approved?
When you complete your application, you will receive an email informing you that your application has been received. Due to the volume of interest and program needs, the application review and approval process can take up to 4 weeks to complete. After this time, approved Raters will receive an offer letter via an email from


I have submitted an application for Online Scoring and have not heard anything?
Please check your spam folder for an email from All applicants are sent an acknowledgment notification when we have received your application. If you are approved, you will receive an approval letter with further instructions. Once you sign your offer letter, you will receive access to the Onboarding Portal to begin the onboarding process. In the Onboarding Portal, you can review your profile and complete the required documents. 

To help ensure you receive emails from us, please add these addresses to your email address book, contacts and/or "Safe Senders" list:, and







I have previously scored for ETS. Do I need to submit any paperwork?
If you previously scored for ETS and still have outstanding paperwork, our Onboarding Team will contact you for the collection of any required documentation. It is important that you complete and electronically sign requested documents as soon as possible.


What happens after I complete all of my onboarding paperwork, including Form I-9?
New Rater: When all of your paperwork has been received and processed by the Onboarding team, you will receive two final emails from with your username and password. You will be granted access to the "Profile & Payroll" Employee Self Service Portal. Within this Portal you can review and update your information, as necessary.

Existing Rater: If you recently scored or currently score for ETS, you were previously issued a username and password. Visit the ETS Raters and Scoring Professionals page using the following link: Then select “Profile & Payroll” to access the Employee Self Service Portal. You may use the “Forgot Username” and/or “Forgot Password” option to retrieve your credentials.

Once hired, your name will be added to the list of qualified Raters for your new program. The Scoring and Reporting Operations team will contact you regarding training and certification.


Why was my application “not approved?”
We receive applications from many qualified candidates. Approvals are based upon credentials and availability of openings. Please consider reviewing our  careers page for other open positions.


I am an existing Rater. How do I update my personal information?
The Employee Self Service Portal is an online tool, allowing employees the ability to update records on their own. Please access the Portal to review and update your personal information. Please be sure you are accessing the correct link,, and that your cache has been cleared. The “Profile & Payroll” tab will lead you to an “ETS Sign In” page. After you sign in, click on the “ETS Rater Personal Information” tab, to update your personal information and “ETS Payroll and Compensation” tab for payroll updates.

If you experience difficulties with accessing the system, please call 1-855-U-ASK-ETS (1-855-827-5387). You may also request assistance by sending an email to One of our Technical Support team members can assist you with your username and password.


Is this a full- or part-time position?
Raters are considered variable employees. Scoring sessions are held Monday–Sunday from 8:30 a.m. to 9:30 p.m. Eastern Time throughout the year. Many programs offer 8-hour shifts during their scoring administrations.

Raters are scheduled on the basis of program need and according to submitted availability.


I have a question concerning payroll and general taxation?
Please call 1-855-U-ASK-ETS (1-855-827-5387) or contact


Can I score outside of the United States?
No, scoring outside of the United States is not permitted. All Raters hired and scheduled to participate in online scoring session must reside and perform their work within the continental United States, Hawaii, Alaska, or Puerto Rico. Raters must have authorization to work for remuneration in the United States.

I stepped walked away from my computer and my employment application shut down. What should I do?

  • It is important that you do not create another profile by using a different email address. If you have previously submitted an application, or previously worked for ETS, you should use the email address on file to access your original account. You may contact for application assistance.
  • Resume your application. Log in using your username and password.
  • For additional help, click on the LiveChat® option located at the bottom of the page, on the right side of the application page.
  • If you do not remember your log in information, click on the "Forgot Password" or "Forgot Username/Email" links.

I am having technical difficulties in submitting my application. What should I do?

  • It is important that you do not create another profile.

  • Click on the “Return to an unsubmitted job application” on the right side.

  • Log in as a returning applicant.

  • Complete the username and password boxes.

  • If you do not remember your information, Technical Support can assist you. There is a link to Technical Support at the top right side of the screen.

I received a request to submit personal documents via LawLogix™. Is it secure?
LawLogix, an Equifax® company, is our third-party vendor used to support completion of the Form I-9 document via an e-signature. LawLogix has comprehensive and fully audited policies to ensure that your documents remain secure and confidential. In addition, LawLogix ensures that the signer's identity can be authenticated. ETS makes every effort to protect the privacy and security of employee data.


I have completed my Onboarding Documents and Employment Eligibility Form (Form I-9). Can you please confirm receipt?
After you have electronically signed all of your onboarding paperwork, you will receive a confirmation email indicating that you have completed the hiring process.

If you feel this communication may go to your spam folder, please search for an email from


Why isn't my Form I-9 complete?
It could be that your Remote Agent or notary has not completed Section 2.

Please consider the following steps before completion:

  • After completing Section 1, you should have received an email including Section 2 instructions. Click on the link and add your Remote Agent's contact information. Email if you did not receive this email.
  • Once the above step is completed, your Remote Agent will receive an email with an access code to complete Section 2 of your Form I-9. Please be ready to meet with your Remote Agent, present your original document(s) and complete Section 2.


Who is my Remote Agent?

  • Your Remote Agent can be any contact who is 18 years of age or older and can attest to the fact that the identification documents being presented to ETS are true and authentic. Your Remote Agent must have a valid email address.
  • ETS, as the remote employer, cannot be in your presence and examine your documents. Therefore, we ask that someone does so on our behalf. We grant you the ability to select this person because we do not have an ETS employee accessible to you.
  • When the Remote Agent completes Section 2, their business address on the form will be listed as an ETS address because the Remote Agent has agreed to complete this process on our behalf.


Why hasn't my Remote Agent received the email to complete Section 2?

  • Please confirm that the email address you entered for your Remote Agent is correct.
  • Some email servers mark the email as spam due to the content of the communication. Please have your Remote Agent check their spam or junk mail folder for the following email address: If your Remote Agent is unable to locate the email in their inbox or spam folders, please email


What is certification?
The certification or qualifying test is an online assessment that measures the extent of a Rater’s understanding of the scoring process, the scoring criteria and rubric, and the accurate application of scores. Raters are given online access to training materials and practice tests in preparation for certification testing. This certification test is administered in the Online Network for Evaluation (ONE) system.


Will I be required to take a certification test?
Certification is required to score most assessments. Raters will receive training and be required to successfully complete an ETS certification exam. Raters who successfully pass the ETS certification exam will be eligible to score. Certification can take several hours and will be offered to new applicants until the Rater scoring pool is at capacity.


How long is certification?
The length of training and certification is dependent upon the program. Some certification tests may take 8 hours. However, you can log off and take a break at any time during your scheduled certification shift and return.

Most certification tests offer two attempts at receiving a passing score. Both attempts strongly encourage taking training prior to attempting the certification.

If you require a second attempt at certification testing, you will be allowed additional time for retraining before taking the certification test again.


When will I take certification?
Upon hire, the Scoring and Reporting Operations team will contact you regarding scheduling your training and certification.