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Careers at ETS

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Frequently Asked Questions About Online Rater/Scoring Professional Programs

I've submitted an application for Online Scoring and haven’t heard anything. What should I do?
Please check your spam folder for an email from All applicants are sent an acknowledgment notification that we have received your application. If you are approved, you will sign an offer letter. Once you sign your approval/offer letter, you will receive access to your Onboarding Portal to begin the onboarding process. In the Onboarding Portal, you can review your profile and complete your required onboarding documents.

To help ensure you receive emails from us, please add these addresses to your email address book, contacts, and/or “Safe Senders” list: and


What do I need to include in my application in order to be considered for Online Scoring?
Please be sure to include the following: a CV/resumé that highlights chronologically your most recent experience or teaching experience. Attach all applicable certificates. Please answer the required questions as thoroughly as possible.


When can I expect to hear whether my application is approved?
You will receive an email from us informing you that your application has been received. Due to the volume of interest and program needs, the application review and approval process can take as long as 3 weeks to complete. After this time, approved Readers/Raters/Scorers will receive an approval/offer letter via email.


I have previously scored for ETS, do I need to submit any paperwork?
If you previously scored for ETS and still have outstanding incomplete paperwork, our Human Resources Onboarding Team will contact you for the completion of any missing documentation. It is important that you complete and electronically sign requested documents as soon as possible.


What is the status of my Online Scoring Application?
The application has two main sections: (A) My Info and (B) Programs. Under My Info there are eight sections that must be completed:

  1. resume
  2. contact
  3. application
  4. employment
  5. education
  6. reference
  7. EEO
  8. disclaimer

Note: On completion, find a program to apply under (B) Programs.

Completed applications are processed in the order they are received. The review time is 1–3 business days. You may also contact ETS at


Why was my application “not approved?”
We receive applications from many qualified candidates. Approvals are based upon credentials and availability of openings. Please consider reviewing our Scoring Job Opportunities page for other possible Rater positions.


I have completed all of the new-hire paperwork. What's next?
When all of your paperwork has been received and processed by the Human Resources Onboarding Team, you will receive 2 final emails with your username and password, giving you access to the Employee Self-Service Portal. If you recently scored or currently score for ETS you can use this link: Then select “Profile & Payroll” to access the Employee Self-Service Portal. Also, your name will be added to the pool of qualified Raters for your approved program.


I am an existing Reader/Rater/Scorer and would like to update my personal information. What should I do?
The Employee Portal is a self-service online tool, allowing employees the ability to update records on their own. Please access the Portal to update your personal information. Please be sure you are accessing the correct link,, and your cache has been cleared. The “Profile and Payroll” tab will lead you to the Oracle® page. Click on the “Main Menu” tab, then “Self-Service,” then “Personal Information.” You should be able to update your information under the “Personal Information Summary” tab.

If you experience difficulties with accessing the system, please call 1-855-U-ASK-ETS (1-855-827-5387). Please select Option 2, followed by Option 2 again, and then, Option 5. One of our Technical Support team members will assist you with your username and password.


Is this a full- or part-time position?
Raters are considered as variable employees. Sessions are held Monday–Sunday from 8:30 a.m. to 9:30 p.m. U.S. Eastern Time throughout the year. Many programs offer 8-hour shifts during their scoring administrations.

Raters are scheduled on the basis of program needs and according to their availability.


I have a question concerning payroll and general taxation. Who do I contact?
Please call 1-855-U-ASK-ETS (1-855-827-5387). You will be prompted to press 3 for our taxation area.


Can I score outside of the United States?
No, scoring outside of the United States is not permitted. All Raters participating in online scoring programs must reside and perform their work within the continental United States, Hawaii or Alaska. Raters must have authorization to work for remuneration in the United States.

I walked away from my computer and my application shut down. What do I do?

  • It is important that you do not create another profile.

  • Click on the “Return to an unsubmitted job application” on the right side.

  • Log in as a returning applicant.

  • Complete the username and password boxes.

  • If you do not remember your information, Technical Support can assist you. There is a link to Technical Support at the top right side of the screen.

I am having technical difficulties in submitting my application. What should I do?

  • It is important that you do not create another profile.

  • Click on the “Return to an unsubmitted job application” on the right side.

  • Log in as a returning applicant.

  • Complete the username and password boxes.

  • If you do not remember your information, Technical Support can assist you. There is a link to Technical Support at the top right side of the screen.

I received a request to submit personal documents via LawLogix®. Is it secure?
LawLogix is our third-party vendor, used to support completion of documents via an e-signature. LawLogix has comprehensive and fully audited policies to ensure that your documents remain secure, confidential and enforceable. In addition, LawLogix ensures that the signer's identity can be authenticated. ETS makes every effort to protect the privacy and security of employee data.


I have completed my New Hire Packet and Employment Eligibility Form (Form I-9). Can you please confirm receipt?
After you have electronically signed all of your paperwork, you will receive a confirmation email indicating that you have completed the hiring process.

If you think this communication will go to your spam folder, please search for an email from the email address


Why isn’t my portion of the Form I-9 complete?
It could be that your remote agent has not completed Section 2. Please consider the following steps before completion:

  • After completing Section 1, you should have received an email including Section 2 instructions. Click on the link and add your remote agent's contact information. Email if you did not receive this email.

  • Once the above step is completed, your remote agent will receive an email with an access code to complete Section 2 of your Form I-9. Please be ready to meet with your remote agent, present your original document(s) and complete Section 2.

Who is my remote agent?

  • Your remote agent is anyone you select who can attest to the fact that the documents that are being presented to ETS are true and authentic.

  • ETS, as the remote employer, cannot be in your presence and examine the documents. Therefore, we are instructed to ask that someone do it on our behalf. We grant you the ability to select this person because we do not have an active ETS person accessible to you.

  • When the remote agent completes Section 2, their address will be listed as an ETS address because the remote agent has agreed to complete this process on our behalf.

Why hasn’t my remote agent received my documents?

  • Please confirm that the email address of your remote agent is the email that you entered.

  • Some email servers mark the email as spam due to the content of the email. Please have your remote agent check their Spam or Junk mail folder for the following email address: If your remote agent is unable to locate the email in their Inbox or Spam folders, please let the ETS sender know.

What is certification?
The certification or qualifying test is an online assessment that measures the extent of a Rater’s understanding of the scoring process, the scoring criteria and rubric, and the accurate application of scores. Raters are given online access to training materials and practice tests in preparation for certification testing. This certification test is administered in the Online Network for Evaluation (ONE) system.


Will I be required to take a certification test?
Certification is required to score most assessments.


How long is certification?
The length of training and certification is dependent upon the program. Some certification tests may take 8 hours. However, you can log off and take a break at any time during your scheduled certification shift and return.

Most certification tests offer two attempts at receiving a passing score. Both attempts strongly encourage taking the training prior to attempting the certification.

If you require a second attempt at certification testing, you will be allowed additional time for retraining before taking the certification test again.


When will I take certification?
Upon hire, you will be contacted by the Scoring and Reporting Operations team to schedule your certification.