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Contact a Certified Test Administrator Services (CTAS) Representative


Potential CTAS test centers

If you have questions about becoming a CTAS test center, please view the Frequently Asked Questions (PDF).

For additional inquiries, please contact a CTAS representative at ctas@ets.org.

Are you ready to begin the certification process? Complete the application

Existing CTAS test centers

For urgent test day issues, please contact the Global Help Desk at 1-800-789-9947 or https://ehelp.prometric.com/.

 

Who you'll contact depends on the issue with which you need assistance.

 

For help with: Email:
  • changing your mailing or shipping address
  • adding or canceling a test date
  • changing a test administration start time
  • IDs left at the test center by candidates
  • adding or reducing workstations
  • adding a new lab
  • moving a test center
  • determining why your test center is on hold
  • administering other ETS internet-delivered tests
CTAS Capacity Management
Team: ctas@ets.org
  • test center payments
  • other financial information
CTAS Financial Team:
ctasfinancial@ets.org
  • logging in to TC Portal
  • requests for more Confidentiality Statement Return Envelopes
  • equipment replacements or additions
iBT Governance Team:
ibt_governance@ets.org
  • software/hardware issues on workstations, administration stations and cache proxy
toeflibttech@ets.org (and copy ctas@ets.org)
  • add new Test Center Administrator (TCA) or Proctor to test center
tcacert@ets.org

 

For any other issues not listed above, please contact a CTAS representative at ctas@ets.org.