Contacts for Scoring Job Opportunities

Applying Readers may email

If you have questions or concerns regarding the onboarding or hiring process, please contact the Human Resources Talent Acquisition team at

For questions or concerns regarding the AP Reading session or appointment status, please contact us:

Hours: 8 a.m.–4:30 p.m. U.S. Eastern Time, Monday through Friday.
Phone: 1-888-9-AP-READ (1-888-927-7323)


See the FAQ pages below for more information:

The certification test is administered in the Online Network for Evaluation (ONE) system. For further questions, email

ETS Readers/Raters must access the ESS Portal to update your personal information. Please be sure you are accessing the correct link,, and choosing the "Profile and Payroll" option. You may also request assistance by sending an email to

Phone: 1-855-U-ASK-ETS (1-855-827-5387)
Address: Human Resources; 660 Rosedale Road MS 11-J; Princeton, NJ 08541 USA