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Contacts for GRE® Test Takers

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Get answers to some of our test takers' most frequently asked questions about registration, score reporting and more from Anita, the ETS chatbot, accessible from the bottom right corner of your screen.

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Before contacting us, have the following information (if applicable) ready:

  • name 

  • address

  • date of birth

  • test date 

  • registration number or appointment number

  • ETS ID number 

  • telephone number

Note: To avoid delays, make sure the information in any written correspondence exactly matches the information you provided when you registered for your GRE test. 
 

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Disclosing Personal Test-taker Information

ETS Customer Service Representatives can give out personal information only to the test taker, as required by privacy laws. If you’re not the test taker, our representatives can only help you with general information, such as score report mailing dates, yes or no answers to general questions and payment processing for outstanding balances.


 

For general inquiries, including assistance with your ETS account, contact GRE Services:

Hours:   Monday–Friday: 8 a.m.–7:45 p.m. U.S. Eastern Time
except for U.S. holidays
Email:  Submit Questions and Comments to the GRE Program
Phone:       1-609-771-7670
Toll-free Phone:   1-866-473-4373
for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada
Fax:  1-610-290-8975
Mail:       GRE-ETS; P.O. Box 6000; Princeton, NJ 08541-6000 USA
Overnight Mail: GRE Distribution and Receiving Center; 225 Phillips Boulevard; Ewing, NJ 08618-1426 USA

For general inquiries in India, contact GRE Services:

Hours: Monday–Friday: 9 a.m.–5 p.m. India Standard Time
except for local holidays
Email: GRESupport4India@ets.org
Phone: +91-1244517127
Toll-free Phone:

+000-800-100-4072

for test takers in India

For general inquiries or help scheduling your testing appointment in Korea, contact GRE Services:

Hours: Monday–Friday: 9 a.m.–5 p.m. Korea Standard Time
except for local holidays
Email: GRESupport4Korea@ets.org
Phone: 1-443-455-5415
Toll-free phone: +00308131924
for test takers in Korea

Contact GRE Services for help with:

  • your ETS account, including password assistance
  • rescheduling or canceling an at home testing appointment
  • reporting issues with downloading the ETS Secure Test Browser
  • reporting issues after at home testing
Hours: Monday–Friday: 8 a.m.–7:45 p.m. U.S. Eastern Time
except for U.S. holidays
Email: Submit Questions and Comments to the GRE Program
Phone: 1-609-771-7670
Toll-free Phone: 1-866-473-4373
for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada

 

Contact ProctorU® for help with:

  • reporting issues with the ProctorU secure monitoring system
  • questions about the system requirements for taking the test at home
  • resolving issues detected by the ProctorU Equipment Check

Please have your name, test date and the email address used in your ETS account when contacting ProctorU.                     

Hours: Support is available via live chat and phone 24/7.
Live Chat: A live chat option is available within your ProctorU account.
Email: support@proctoru.com
Phone: 1-855-772-8678

All accommodation requests must be submitted according to the process outlined in the Bulletin Supplement for Test Takers with Disabilities or Health-related Needs (PDF)

For assistance with or questions about accommodation requests, contact ETS Disability Services:                         

Hours: Monday–Friday: 8 a.m.–5 p.m. U.S. Eastern Time
except for U.S. Holidays
Email: stassd@ets.org
Phone: 1-609-771-7780
Toll-free phone: 1-866-387-8602
for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada
Fax: 1-609-771-7165, Attn: GRE–Mail Stop 05Q
Mail: ETS Disability Services; P.O. Box 6054; Princeton, NJ 08541-6054 USA

  • United States, American Samoa, Guam, U.S. Virgin Islands, Puerto Rico and Canada: Register online through your ETS account. To register by phone, call Prometric® at 1-443-751-4820 or 1-800-GRE-CALL (1-800-473-2255), or contact a test center directly.
  • Mainland China: To test at a test center, register online through your NEEA account. To test at home, register through your ETS account.
  • Hong Kong, Taiwan and Korea: Register online through your ETS account
  • In all other areas of the world: Register online through your ETS account or contact the appropriate International Regional Registration Center (RRC) directly.

Free and priced GRE test preparation materials are available online through your ETS account. You can also order paperback versions of the following by contacting GRE Services:

  • The Official Guide to the GRE® General Test, Third Edition
  • Official GRE® Verbal Reasoning Practice Questions Volume, Second Edition
  • Official GRE® Quantitative Reasoning Practice Questions Volume One, Second Edition
Hours: Monday–Friday: 8 a.m.–7:45 p.m. U.S. Eastern Time
except for U.S. holidays
Phone: 1-609-771-7243
Toll-free Phone: 1-800-537-3160
for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada
Mail: GRE-ETS; P.O. Box 6000; Princeton, NJ 08541-6000 USA

If you think there’s an error in a test question that affects your response, tell the test supervisor as soon as you finish the test, and immediately write to:

Email: GRETestQuestionInquiries@ets.org

State the following in your letter:

  •    test center name and address
  •    test date and name of the test
  •    number and content of the question
  •    section in which the question appeared (if it was in the General Test)

Allow 10 business days for a response.

If you have a complaint about a test center, email ETS within 7 days of your test date and provide the following:

  • detailed description of the complaint
  • test center name and address
  • test date

Allow 2–3 weeks for a response. If you communicate your complaint only to the test center staff, you won’t receive a response from ETS.

Email: GRE-Info@ets.org