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ETS Testing Programs & Products

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ParaPro Assessment Contacts for Test Takers

Before contacting us, please determine who you need to contact.

Contact the ParaPro Program for help with:

  1. test center registration
  2. test preparation
  3. test center procedures
  4. reporting issues after testing

Contact Prometric® for help with all Parapro test at home issues, including:

  • ParaPro test at home registration
  • rescheduling your at home testing date or time
  • reporting issues with the ProProctor® application
  • questions about the system requirements for at home testing
  • technical problems detected by the ProProctor system readiness check

ParaPro Customer Service representatives are available Monday–Thursday, 8 a.m.–6 p.m. U.S. Eastern Time, and Friday 8 a.m.–4 p.m. U.S. Eastern Time. Recorded information is available 24 hours a day if you use a touch-tone phone. Phones are busiest between 11 a.m. and 2 p.m. and all day on Monday.

Email: Questions and Comments for the ParaPro Assessment
Phone: 1-800-772-9476
for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada

1-609-771-7395
for test takers in all other locations
Fax: 1-609-771-7906 or 1-609-771-0581
Mail: ETS – ParaPro Assessment; P.O. Box 6051; Princeton, NJ 08541-6051
Overnight Mail: ETS – ParaPro Assessment; Distribution and Receiving Center; 225 Phillips Boulevard; Ewing, NJ 08628-7435

 

For all written correspondence, include the following information exactly as you entered it when you registered to test:

  • name
  • address
  • date of birth
  • test date
  • candidate ID number (if known)
  • phone number (U.S. residents only)

Registration and scheduling department

Toll-free Phone: 1-800-813-6779
United States, U.S. Territories and Canada

 

Testing accommodations

Phone: 1-800-789-9947

 

Technical support

If you require technical support before or during your exam, please visit the ProProctor help center or call 1-800-226-7958.