Before contacting us, please determine who you need to contact.
Contact the ParaPro Program for help with:
Contact Prometric® for help with all Parapro test at home issues, including:
ParaPro Customer Service representatives are available Monday–Thursday, 8 a.m.–6 p.m. U.S. Eastern Time, and Friday 8 a.m.–4 p.m. U.S. Eastern Time. Recorded information is available 24 hours a day if you use a touch-tone phone. Phones are busiest between 11 a.m. and 2 p.m. and all day on Monday.
|Email:||Questions and Comments for the ParaPro Assessment|
for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada
for test takers in all other locations
|Fax:||1-609-771-7906 or 1-609-771-0581|
|Mail:||ETS – ParaPro Assessment; P.O. Box 6051; Princeton, NJ 08541-6051|
|Overnight Mail:||ETS – ParaPro Assessment; Distribution and Receiving Center; 225 Phillips Boulevard; Ewing, NJ 08628-7435|
For all written correspondence, include the following information exactly as you entered it when you registered to test:
United States, U.S. Territories and Canada
If you require technical support before or during your exam, please visit the ProProctor help center or call 1-800-226-7958.