ParaPro Assessment Contacts for Test Takers

Before contacting us, please determine who you need to contact.

Contact the ParaPro Program for help with:

test center registration
test preparation
test center procedures
reporting issues after testing

Contact Prometric^® for help with all Parapro test at home issues, including:

ParaPro test at home registration
rescheduling your at home testing date or time
reporting issues with the ProProctor^® application
questions about the system requirements for at home testing
technical problems detected by the ProProctor system readiness check

ParaPro Customer Service representatives are available Monday–Thursday, 8 a.m.–6 p.m. U.S. Eastern Time, and Friday 8 a.m.–4 p.m. U.S. Eastern Time. Recorded information is available 24 hours a day if you use a touch-tone phone. Phones are busiest between 11 a.m. and 2 p.m. and all day on Monday.

Email:	Questions and Comments for the ParaPro Assessment
Phone:	1-800-772-9476 for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada 1-609-771-7395 for test takers in all other locations
Fax:	1-609-771-7906 or 1-609-771-0581
Mail:	ETS – ParaPro Assessment; P.O. Box 6051; Princeton, NJ 08541-6051
Overnight Mail:	ETS – ParaPro Assessment; Distribution and Receiving Center; 225 Phillips Boulevard; Ewing, NJ 08628-7435

For all written correspondence, include the following information exactly as you entered it when you registered to test:

name
address
date of birth
test date
candidate ID number (if known)
phone number (U.S. residents only)

Registration and scheduling department

Toll-free Phone:

1-800-813-6779
United States, U.S. Territories and Canada

Testing accommodations

Phone:

1-800-789-9947

Technical support

If you require technical support before or during your exam, please visit the ProProctor help center or call 1-800-226-7958.