Contacts for Test-Takers

Customer service representatives are available Monday-Friday, 8 AM-7:45 PM U.S. Eastern Time, and Saturday, 8 AM-4:30 PM U.S. Eastern Time (except for U.S. holidays). Recorded information is available 24 hours a day with a touch-tone phone. Phones are busiest between 11 AM and 2 PM and all day on Monday.

• Email: ETS Praxis Customer Support
• Phone: 1-609-771-7395
• Toll-free Phone: 1-800-772-9476 for test takers within the United States, U.S. Territories (including American Samoa, Guam, Puerto Rico and U.S. Virgin Islands) and Canada 
• Fax: 1-609-530-0581 or 1-610-290-8973
• Mail: ETS - Praxis, P.O. Box 6051, Princeton, NJ 08541-6051
• Overnight Mail: ETS - Praxis, Distribution and Receiving Center, 225 Phillips Boulevard, Ewing, NJ 08628-7435

Contact ETS Customer Service for help with the following:

• Your Praxis account, including password assistance
• Rescheduling a test center appointment to an at-home appointment
• Rescheduling or canceling an at-home appointment
• Reporting issues with downloading the ETS® Secure Test Browser
• Reporting issues after at-home testing

Contact Information

• Hours: Monday–Friday: 8 a.m.–7:45 p.m. U.S. Eastern Time except for U.S. holidays
• Email: Email the Praxis Program
• Phone: 1-609-771-7395
• Toll-free Phone: 1-800-772-9476 for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada

Important note

• Please check the test information details in your Praxis account to ensure you're contacting the correct proctoring service for assistance. If you don't contact the correct proctoring service, you may miss your test start time.

Contact ProctorU for help with:

• Reporting issues with the ProctorU secure monitoring system
• Questions about the system requirements for taking the test at home
• Resolving issues detected by the ProctorU Equipment Check
• Please have your name, test date and the email address used in your Praxis account when contacting ProctorU.

Contact Information

• Hours: Support is available via live chat and phone 24/7.
• Live Chat: A live chat option is available within your ProctorU account.
• Email: support@proctoru.com
• Phone: 1-855-772-8678

Contact Examity for help with:

• Reporting issues with the Examity secure monitoring system
• Questions about the system requirements for taking the test at home
• Resolving issues detected by the Examity Equipment Check
• Please have your name, test date and the email address used in your Praxis account when contacting Examity.

Contact Information

• Hours: Support is available via email, chat and phone 24/7.
• Chat: A chat option is available within your Examity account.
• Email: support@examity.com
• Phone: 1-855-392-6489

All accommodation requests must be submitted according to the process outlined in the Bulletin Supplement for Test Takers with Disabilities or Health-related Needs (PDF). For assistance with or questions about accommodations requests, contact ETS Disability Services:

• Hours: Monday-Friday, 8:30 AM-5 PM U.S. Eastern Time
• Email (inquiries): stassd@ets.org
• Email (sending forms and documents): disability.reg@ets.org
• Phone: 1-609-771-7780
• Toll-free Phone: 1-866-387-8602 for test-takers in the United States, American Samoa, Guam, Puerto Rico, U.S. Virgin Islands and Canada
• Fax:1-609-771-7165
• Mail: ETS Disability Services; P.O. Box 6054; Princeton, NJ 08541-6054 USA

• Review state testing requirements.
• Find test centers and dates.
• Get information about taking the Praxis tests at home.
• Learn when you'll get your scores.

• ETS Customer Service Representatives can give out personal information only to the test-taker unless the test-taker is under the age of 18. If the test-taker is under the age of 18, representatives can speak with a parent, guardian or other legal proxy.

For all written correspondences, include the following information as it would appear in your Praxis account:

• name
• email address
• date of birth
• test date
• Praxis candidate ID number (if known)
• phone number on record