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For all written correspondence, include the following information as it would appear in your Praxis account:
- name
- email address
- date of birth
- test date
- Praxis candidate ID number (if known)
- phone number on record
Disclosing Personal Test-taker Information
ETS Customer Service Representatives can give out personal information only to the test taker, unless the test taker is under the age of 18. If the test taker is under the age of 18, representatives can speak with a parent, guardian or other legal proxy.
Customer service representatives are available Monday–Friday, 8 a.m.–7:45 p.m. U.S. Eastern Time, and Saturday, 8 a.m.–4:30 p.m. U.S. Eastern Time (except for U.S. holidays). Recorded information is available 24 hours a day with a touch-tone phone. Phones are busiest between 11 a.m. and 2 p.m. and all day on Monday.
| Email: |
Email us |
| Phone: | 1-609-771-7395 |
| Toll-free Phone: | 1-800-772-9476 for test takers within the United States, U.S. Territories (including American Samoa, Guam, Puerto Rico and U.S. Virgin Islands) and Canada |
| Fax: | 1-609-530-0581 or 1-610-290-8973 |
| Mail: | ETS – Praxis, P.O. Box 6051, Princeton, NJ 08541-6051 |
| Overnight Mail: | ETS – Praxis, Distribution and Receiving Center, 225 Phillips Boulevard, Ewing, NJ 08628-7435 |
Contact ETS Customer Service for help with:
- your Praxis account, including password assistance
- rescheduling a test center appointment to an at home appointment
- rescheduling or canceling an at home appointment
- reporting issues with downloading the ETS® Secure Test Browser
- reporting issues after at home testing
| Hours: | Monday–Friday: 8 a.m.–7:45 p.m. U.S. Eastern Time except for U.S. holidays |
| Email: | Email the Praxis Program |
| Phone: | 1-609-771-7395 |
| Toll-free Phone: | 1-800-772-9476 for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada |
Contact ProctorU® for help with:
- reporting issues with the ProctorU secure monitoring system
- questions about the system requirements for taking the test at home
- resolving issues detected by the ProctorU Equipment Check
Please have your name, test date and the email address used in your Praxis account when contacting ProctorU.
| Hours: |
Support is available via live chat and phone 24/7. |
| Live Chat: | A live chat option is available within your ProctorU account. |
| Email: | support@proctoru.com |
| Phone: | 1-855-772-8678 |
Contact Examity® for help with:
- reporting issues with the Examity secure monitoring system
- questions about the system requirements for taking the test at home
- resolving issues detected by the Examity Equipment Check
Please have your name, test date and the email address used in your Praxis account when contacting Examity.
| Hours: | Support is available via email, chat and phone 24/7. |
| Chat: | A chat option is available within your Examity account. |
| Email: | support@examity.com |
| Phone: | 1-855-392-6489 |
For assistance with or questions about accommodations requests, contact ETS Disability Services:
| Hours: | Monday–Friday, 8:30 a.m.–5 p.m. U.S. Eastern Time |
| Email: | For inquiries: stassd@ets.org For sending forms and documents: disability.reg@ets.org |
| Phone: | 1-609-771-7780 |
| Toll-free Phone: | 1-866-387-8602 for test takers in the United States, American Samoa, Guam, Puerto Rico, U.S. Virgin Islands and Canada |
| Fax: | 1-609-771-7165 |
| Mail: | ETS Disability Services; P.O. Box 6054; Princeton, NJ 08541-6054 USA |