ETS Testing Programs & Products
What test did you have questions about?
Do you have questions about testing requirements for your state? Contact your state for help.
For all written correspondence, include the following information as it would appear in your Praxis account:
Disclosing Personal Test-taker Information
ETS Customer Service Representatives can give out personal information only to the test taker, unless the test taker is under the age of 18. If the test taker is under the age of 18, representatives can speak with a parent, guardian or other legal proxy.
Customer service representatives are available Monday–Friday, 8 a.m.–7:45 p.m. U.S. Eastern Time, and Saturday, 8 a.m.–4:30 p.m. U.S. Eastern Time (except for U.S. holidays). Recorded information is available 24 hours a day with a touch-tone phone. Phones are busiest between 11 a.m. and 2 p.m. and all day on Monday.
for test takers within the United States, U.S. Territories (including American Samoa, Guam, Puerto Rico and U.S. Virgin Islands) and Canada
|Fax:||1-609-530-0581 or 1-610-290-8973|
|Mail:||ETS – Praxis, P.O. Box 6051, Princeton, NJ 08541-6051|
|Overnight Mail:||ETS – Praxis, Distribution and Receiving Center, 225 Phillips Boulevard, Ewing, NJ 08628-7435|
Contact ETS Customer Service for help with:
|Hours:||Monday–Friday: 8 a.m.–7:45 p.m. U.S. Eastern Time except for U.S. holidays|
|Email:||Email the Praxis Program|
for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada
Contact ProctorU® for help with:
Please have your name, test date and the email address used in your Praxis account when contacting ProctorU.
|Hours:||Support is available via live chat and phone 24/7.|
|Live Chat:||A live chat option is available within your ProctorU account.|
For assistance with or questions about accommodations requests, contact ETS Disability Services:
|Hours:||Monday–Friday, 8:30 a.m.–5 p.m. U.S. Eastern Time|
|Email:||For inquiries: email@example.com
For sending forms and documents: firstname.lastname@example.org
for test takers in the United States, American Samoa, Guam, Puerto Rico, U.S. Virgin Islands and Canada
|Mail:||ETS Disability Services; P.O. Box 6054; Princeton, NJ 08541-6054 USA|