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ETS Testing Programs & Products

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Contacts for TOEFL® Test Takers


Use the information on this page to contact us for help with the TOEFL iBT® or the TOEFL® Essentials™ tests. For assistance with TOEFL® TestReady™, refer to the TOEFL Program Contact Information page for details.


Chat with Anita

Get answers to some of our test takers' most frequently asked questions about registration, score reporting and more from Anita, the ETS chatbot, accessible from the bottom right corner of your screen.

Still need help?

Before contacting us, please have the following information available for phone calls or written correspondence:

  • name
  • address (include country)
  • date of birth
  • daytime telephone number (U.S. residents)
  • email address
  • test date
  • registration number (if you have one)
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