Contact a CTAS Representative

Potential CTAS Test Centers

If you have questions about becoming a CTAS test center, please view the Frequently Asked Questions.

For additional inquiries, please contact a CTAS representative at ctas@ets.org.

Are you ready to begin the certification process? Complete the application.

Existing CTAS Test Centers

Who you'll contact depends on the issue with which you need assistance.

For help with:	Email:
Changing your mailing or shipping address Adding or canceling a test date Changing a test administration start time IDs left at the test center by candidates Adding or reducing workstations Adding a new lab Moving a test center Determining why your test center is on hold Administering other ETS internet-delivered tests	CTAS Capacity Management Team: ctas@ets.org
Test center payments Other financial information	CTAS Financial Team: ctasfinancial@ets.org
Logging in to TC Portal Requests for more Confidentiality Statement Return Envelopes Equipment replacements or additions	iBT Governance Team: ibt_governance@ets.org
Software/hardware issues on workstations, administration stations and cache proxy	toeflibttech@ets.org (and copy ctas@ets.org)
Add new Test Center Administrator (TCA) or Proctor to test center	tcacert@ets.org

For any other issues not listed above, please contact a CTAS representative at ctas@ets.org.