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Contact a CTAS Representative

Potential CTAS Test Centers

If you have questions about becoming a CTAS test center, please view the Frequently Asked Questions.

For additional inquiries, please contact a CTAS representative at ctas@ets.org.

Are you ready to begin the certification process? Complete the application.

Existing CTAS Test Centers

Who you'll contact depends on the issue with which you need assistance.

For help with: Email:
  • Changing your mailing or shipping address
  • Adding or canceling a test date
  • Changing a test administration start time
  • IDs left at the test center by candidates
  • Adding or reducing workstations
  • Adding a new lab
  • Moving a test center
  • Determining why your test center is on hold
  • Administering other ETS internet-delivered tests
CTAS Capacity Management
Team: ctas@ets.org
  • Test center payments
  • Other financial information
CTAS Financial Team:
ctasfinancial@ets.org
  • Logging in to TC Portal
  • Requests for more Confidentiality Statement Return Envelopes
  • Equipment replacements or additions
iBT Governance Team:
ibt_governance@ets.org
  • Software/hardware issues on workstations, administration stations and cache proxy
toeflibttech@ets.org (and copy ctas@ets.org)
  • Add new Test Center Administrator (TCA) or Proctor to test center
tcacert@ets.org

For any other issues not listed above, please contact a CTAS representative at ctas@ets.org.