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Contact a CTAS Representative

Potential CTAS Test Centers

If you have questions about becoming a CTAS test center, please view the Frequently Asked Questions.

For additional inquiries, please contact a CTAS representative at

Are you ready to begin the certification process? Complete the application.

Existing CTAS Test Centers

Who you'll contact depends on the issue with which you need assistance.

For help with: Email:
  • Changing your mailing or shipping address
  • Adding or canceling a test date
  • Changing a test administration start time
  • IDs left at the test center by candidates
  • Adding or reducing workstations
  • Adding a new lab
  • Moving a test center
  • Determining why your test center is on hold
  • Administering other ETS internet-delivered tests
CTAS Capacity Management
  • Test center payments
  • Other financial information
CTAS Financial Team:
  • Logging in to TC Portal
  • Requests for more Confidentiality Statement Return Envelopes
  • Equipment replacements or additions
iBT Governance Team:
  • Software/hardware issues on workstations, administration stations and cache proxy (and copy
  • Add new Test Center Administrator (TCA) or Proctor to test center

For any other issues not listed above, please contact a CTAS representative at