GRE® Test-Taker Portal Experiencing Technical Difficulties

Recently, the GRE® test-taker portal has been experiencing technical difficulties due to transitioning to a new system. Although some problems remain, there has now been a significant improvement in service. We are continuing to work to resolve remaining issues and we regret the inconvenience this is causing our customers.

If you are experiencing problems with registration or rescheduling, contact Prometric® Services:

  • Testing in the United States, Guam, U.S. Virgin Islands, Puerto Rico or Canada
    • 1-443-751-4820 or 1-800-473-2255 (8 a.m. to 8 p.m. ET, Monday through Friday)
  • Testing Outside the United States

If you are experiencing any other difficulties, contact GRE Services via email at or by phone at 1-609-771-7670 or 1-866-473-4373 (toll free for test takers in the United States, U.S. Territories and Canada). Representatives will be available from 8 a.m. to 7:45 p.m. ET, Monday through Friday.

Posted: September 20, 2016