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Reschedule or Cancel Your GRE® General Test Registration

How you must reschedule or cancel your GRE® General Test registration varies depending on what country you are testing in, and in some cases, whether you are testing at home or in a test center.

Rescheduling Your Test Registration

 

In most areas, you can reschedule your test center appointment online in your ETS account. Watch a quick video to see how, and see below for location-specific information to see if this option is available for you.

Policies

  • You must reschedule your GRE General Test no later than four days (see below for the policy in Mainland China) before your appointment or your test fee will be forfeited. For example: the deadline to reschedule a Saturday appointment at a testing location in the United States is Tuesday.
  • You will be charged a fee for rescheduling your test registration.
  • Appointments cannot be rescheduled beyond one year of the original appointment date.
  • If you do not reschedule your test registration as indicated above, your full test fee will be forfeited.
  • Be prepared to provide your appointment confirmation number and the full name you used to make an appointment when rescheduling.
  • Testing fees and registrations are not exchangeable between the GRE General Test and GRE® Subject Tests.

In the United States, Guam, U.S. Virgin Islands, Puerto Rico and Canada

You can reschedule your test registration online through your ETS account. To reschedule by phone, call Prometric® Services at 1-443-751-4820 or 1-800-473-2255. If rescheduling by phone, be prepared to provide your appointment confirmation number and the full name you used to make the appointment.

In Mainland China

If you are testing in Mainland China:

  • Test Center Appointment: You must reschedule your test center test registration online no later than 10 days before your test date through your NEEA account.
  • At Home Appointment: You must reschedule your at home test no later than four days before your test date in your ETS account.

In Hong Kong, China; Taiwan, China; or Korea

If you are testing in Hong Kong, Taiwan or Korea, you can reschedule your test registration online using your ETS account or by contacting GRE Services.

In All Other Locations

You can reschedule your test registration online using your ETS account. To reschedule by phone, contact the appropriate Regional Registration Center (RRC). If rescheduling by phone, be prepared to provide your appointment confirmation number and the full name you used to make the appointment.

Canceling Your Test Registration

  • If you cancel your GRE General Test registration no later than four days prior to your test date (see below for the policy in Mainland China), you will receive a refund equivalent to half of the original test fee. For example, the deadline to cancel a Saturday appointment at a testing location in the United States is Tuesday. See Payment and Refund Policies.
  • If you are taking the test in Korea, see the specific refund policy for test takers in Korea.

In the United States, Guam, U.S. Virgin Islands, Puerto Rico and Canada

You can cancel your test registration online using your ETS account. To cancel by phone, call Prometric Services at 1-443-751-4820 or 1-800-473-2255. If canceling by phone, be prepared to provide your appointment confirmation number.

In Mainland China

If you are testing in Mainland China and you cancel your registration as indicated below, you will receive a refund equivalent to half of the original test fee.

  • Test Center Appointment: You must cancel your test center registration online through your NEEA account no later than 10 days before your test day.
  • At Home Appointment: You must cancel your at home appointment online through your ETS account no later than four days before your test day.

In Hong Kong, China; Taiwan, China; or Korea

If you are testing in Hong Kong, Taiwan or Korea, you can cancel your test registration online through your ETS account or by contacting GRE Services.

In All Other Locations

You can cancel your test registration online through your ETS account. To cancel by phone, contact the appropriate Regional Registration Center (RRC). If canceling by phone, be prepared to provide your appointment confirmation number.

Note: Testing fees and registrations are not exchangeable between the GRE General Test and GRE Subject Tests.

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