The procedures and options described below apply to score validity cases only and do not apply to testing irregularities1, discrepancies in test-taker identification or test-taker misconduct.
As a matter of fairness to test takers, educational institutions, state agencies, professional organizations or any entity that ETS recognizes as an authorized user of GRE scores in making important decisions about test takers, ETS reviews test scores that may be invalid. This information explains why and how ETS questions the validity of test scores when concerns arise.
Most test scores are reported by ETS without any question regarding their validity. When ETS is concerned that test scores may be invalid, ETS invites the test taker to submit information that addresses these concerns. ETS also makes available three options for resolving our concerns, which are described in detail under “Options Leading to Resolution” below.
The test taker may:
- authorize ETS to cancel the questioned scores and take a future test without charge; or
- authorize ETS to cancel the questioned scores and receive a refund; or
- submit the matter to arbitration (for test takers testing in the United States at the time of testing).
The test taker has the right to initiate legal action. However, the filing of a lawsuit will not necessarily delay the cancellation of scores that ETS determines are invalid.