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How to Reach an ETS Representative Regarding the ParaPro Assessment


1-800-772-9476 (United States, U.S. Virgin Islands, Puerto Rico and Canada)
1-609-771-7395 (all other locations)

Representatives are available Monday–Friday, 8 a.m.–6 p.m. ET and Saturday, 8 a.m.–4:30 p.m. ET.

Recorded information is available 24 hours a day if you use a touch-tone phone.

Phones are busiest between 11 a.m. and 2 p.m. ET and all day on Monday.

Questions and Comments for the ParaPro Assessment
ETS — ParaPro Assessment
P.O. Box 6051
Princeton, NJ 08541-6051
Overnight Mail:
ETS — ParaPro Assessment
Distribution and Receiving Center
225 Phillips Boulevard
Ewing, NJ 08628-7435

1-609-771-7906, or

Include the following information exactly as you entered it when you registered to test:

  • name
  • address
  • date of birth
  • test date
  • candidate ID number (if known)
  • phone number (U.S. residents only)

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Need Help?

Chat with one of our Customer Service Representatives.

Hours: M–F, 8 a.m.–6 p.m. ET