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Contact Us

Before contacting us, please determine who you need to contact.

Contact the ParaPro Program for help with:

  • Test center registration
  • Test preparation
  • Test center procedures
  • Reporting issues after testing

Contact Prometric® for help with all Parapro test at home issues, including:

  • ParaPro test at home registration
  • Rescheduling your at home testing date or time
  • Reporting issues with the ProProctor® application
  • Questions about the system requirements for at home testing
  • Technical problems detected by the ProProctor system readiness check

Then, select the correct customer service below:

ParaPro Program

Phone:

1-800-772-9476 (United States, U.S. Virgin Islands, Puerto Rico and Canada)
1-609-771-7395 (all other locations)

Representatives are available Monday–Friday, 8 a.m.–8 p.m. ET and Saturday, 8 a.m.–4:30 p.m. ET.

Recorded information is available 24 hours a day if you use a touch-tone phone.

Phones are busiest between 11 a.m. and 2 p.m. ET and all day on Monday.

Email:
Questions and Comments for the ParaPro Assessment
Mail:
ETS — ParaPro Assessment
P.O. Box 6051
Princeton, NJ 08541-6051
Overnight Mail:
ETS — ParaPro Assessment
Distribution and Receiving Center
225 Phillips Boulevard
Ewing, NJ 08628-7435
Fax:

1-609-771-7906, or
1-609-771-0581

Include the following information exactly as you entered it when you registered to test:

  • name
  • address
  • date of birth
  • test date
  • candidate ID number (if known)
  • phone number (U.S. residents only)

Prometric

Registration and Scheduling Department

Phone:
1-800-813-6779 (Toll Free — United States, U.S. Territories and Canada)

Testing Accommodations

Phone:
1-800-789-9947

Technical Support

If you require technical support before or during your exam, please visit the ProProctor help center or call 1-800-226-7958.

Promotional Links

Need Help?

Chat with one of our Customer Service Representatives.

Hours: M–F, 8 a.m.–6 p.m. ET