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Contacts for Praxis® Test Takers

Still Need Help?

For all written correspondence, include the following information as it would appear in your Praxis account:

  • name
  • email address
  • date of birth
  • test date
  • Praxis candidate ID number (if known)
  • phone number on record

General Help

Customer service representatives are available Monday–Friday, 8 a.m.–7:45 p.m. ET, and Saturday, 8 a.m.–4:30 p.m. ET (except for U.S. holidays). Recorded information is available 24 hours a day with a touch-tone phone. Phones are busiest between 11 a.m. and 2 p.m. and all day on Monday.

Toll-free Phone:
For test takers within the United States, U.S. Territories (including American Samoa, Guam, Puerto Rico and U.S. Virgin Islands) and Canada
1-609-530-0581 or 1-610-290-8973

Email us with questions or comments for the Praxis Program.


ETS — Praxis
P.O. Box 6051
Princeton, NJ 08541-6051

Overnight Mail:
ETS — Praxis 
Distribution and Receiving Center
225 Phillips Boulevard
Ewing, NJ 08628-7435

Praxis® Tests at Home

Contact ETS Customer Service for help with:

  • Your Praxis account, including password assistance
  • Rescheduling a test center appointment to an at home appointment
  • Rescheduling or canceling an at home appointment
  • Reporting issues with downloading the ETS secure browser
  • Reporting issues after testing
1-609-771-7395 or 1-800-772-9476
Monday–Friday, 8 a.m.–7:45 p.m. ET (except for U.S. holidays)
Email the Praxis Program

For all other at home testing issues, including test day technical issues and help with the equipment check, contact ProctorU®.