Still Need Help?
For all written correspondence, include the following information as it would appear in your Praxis account:
- email address
- date of birth
- test date
- Praxis candidate ID number (if known)
- phone number on record
Customer service representatives are available Monday–Friday, 8 a.m.–7:45 p.m. ET, and Saturday, 8 a.m.–4:30 p.m. ET (except for U.S. holidays). Recorded information is available 24 hours a day with a touch-tone phone. Phones are busiest between 11 a.m. and 2 p.m. and all day on Monday.
- Toll-free Phone:
- For test takers within the United States, U.S. Territories (including American Samoa, Guam, Puerto Rico and U.S. Virgin Islands) and Canada
- 1-609-530-0581 or 1-610-290-8973
Email us with questions or comments for the Praxis Program.
ETS — Praxis
P.O. Box 6051
Princeton, NJ 08541-6051
- Overnight Mail:
- ETS — Praxis
Distribution and Receiving Center
225 Phillips Boulevard
Ewing, NJ 08628-7435
Praxis® Tests at Home
Contact ETS Customer Service for help with:
- Your Praxis account, including password assistance
- Rescheduling a test center appointment to an at home appointment
- Rescheduling or canceling an at home appointment
- Reporting issues with downloading the ETS secure browser
- Reporting issues after testing
- 1-609-771-7395 or 1-800-772-9476
- Monday–Friday, 8 a.m.–7:45 p.m. ET (except for U.S. holidays)
- Email the Praxis Program
For all other at home testing issues, including test day technical issues and help with the equipment check, contact ProctorU®.