Fred Kluempen (Ph.D. in mathematics) is an assessment development advisor in the Research & Development division at ETS. He is a subject matter expert for the ETS item banking system application. In this capacity, he educates end users on system functionality, works with end users to troubleshoot usability issues, and provides guidance to end users on design and configuration. Furthermore, he advises on scope and development efforts for software releases and interacts with subject matter experts for collaborating systems.