Chia-Chen Tsai is a senior software developer in the ETS Research Institute. Tsai received an M.S. in computing and business in 2013 and a B.S. in computer science in 2011—both from the New Jersey Institute of Technology.
While in school, Chia-Chen worked in HOP Industries as a part-time software developer while he was in school, where he developed programs in PHP to help improve efficiency for daily operations. After graduation, he worked at Newerstar Inc. as a full-time system administrator while attending graduate school. As a system administrator, he set up servers for company’s custom ERP system in a virtual environment and configure small business network and security.
In 2013, he moved his career to US Imaging Network, a health care company based in New York City, where he worked as a software developer. At US Imaging Network he provided maintenance and sustaining support for B2B infrastructure, processes and applications and set up and develop ETL processes to support daily operations. He also excelled in rapid application development and management of technological issues for assigned projects.
He joined ETS in 2015 and has worked on the Programme for International Student Assessment (PISA) and the Programme for the International Assessment of Adult Competencies (PIAAC) to develop a questionnaire delivery system that was successfully deployed to millions of participants. In 2024 he was reassigned to RTG and worked on existing ETS software. His primary responsibility is upgrading current software such as TOEFL, RELMS, VIA, and C4 with modern-day technologies and developing new STEM module for students with the C4 system.
Last updated: 2/19/2026