The Search for Communication Skills
- Author(s):
- Baird, Leonard L.
- Publication Year:
- 1983
- Report Number:
- RR-83-14
- Source:
- ETS Research Report
- Document Type:
- Report
- Page Count:
- 58
- Subject/Key Words:
- Communication Skills, Empathy, Listening Skills, Literature Reviews, Nonverbal Communication, Verbal Ability
Abstract
This review attempts to identify generic competencies in communication that may be amenable to assessment. Concentrating on research-based literature, the review examines the models, methods, and research reviews that have been used to study communication. From these sources four areas of skill were identified: listening, empathy, non-verbal communication, and expressive abilities. The research relating to the definitions of subskills within these areas is discussed, as well as the difficulties in assessing the skills. (58pp.)
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- http://dx.doi.org/10.1002/j.2330-8516.1983.tb00014.x