Before contacting us, please determine the right contact.
Contact GACE® Program for help with:
- Your ETS account, including password assistance
- Rescheduling a GACE test center registration to a GACE test at home registration
- Canceling a GACE test at home registration
- Reporting issues with downloading the ETS secure browser
- Reporting test day issues
Contact ProctorU® for help with:
- Your ProctorU account
- Rescheduling a GACE test at home registration to another at home registration
- Reporting issues with the ProctorU secure monitoring system
- Questions about the system requirements for taking the GACE tests at home
Then select the correct customer service below.
Please have the following information available when contacting the GACE Program. To avoid delays, make sure that the information exactly matches the information you provided when you registered for your GACE test.
- Email address
- Date of birth
- Test date
- Georgia certification ID number
- Social Security number (if previously supplied)
- Phone number (U.S. residents only)
Please have the following information (if applicable) available when calling or included in your written correspondence:
- Test date
- Email address used in your ETS account
Note: This page provides contact information specific to inquiries about taking the GACE tests at home. For all other inquiries including test registration, test question inquiries, and test center complaints, please visit our Contact Us page.