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Contact Us

Before contacting us, please determine the right contact.

Contact GACE® Program for help with:

  • Your ETS account, including password assistance
  • Rescheduling a GACE test center registration to a GACE test at home registration
  • Canceling a GACE test at home registration
  • Reporting issues with downloading the ETS secure browser
  • Reporting test day issues

Contact ProctorU® for help with:

  • Your ProctorU account
  • Rescheduling a GACE test at home registration to another at home registration
  • Reporting issues with the ProctorU secure monitoring system
  • Questions about the system requirements for taking the GACE tests at home

Then select the correct customer service below.

GACE® Program

Please have the following information available when contacting the GACE Program. To avoid delays, make sure that the information exactly matches the information you provided when you registered for your GACE test.

  • Name
  • Address
  • Email address
  • Date of birth
  • Test date
  • Georgia certification ID number
  • Social Security number (if previously supplied)
  • Phone number (U.S. residents only)
Live Chat:
Live Chat
Phone:
1-855-225-7178 (United States, U.S. Virgin Islands, Puerto Rico, and Canada) 1-609-359-5161 (all other locations) Monday–Friday, 8 a.m.–5 p.m. ET (except for U.S. holidays)
Email:
gace_inquiries@ets.org

ProctorU

Please have the following information (if applicable) available when calling or included in your written correspondence:

  • Name
  • Test date
  • Email address used in your ETS account
Live Chat:
A live chat option is available within your ProctorU account.
Support is available 24/7.
Phone:
1-855-772-8678
Support is available 24/7.
Email:
support@proctoru.com