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Contact Us

Before contacting us, please determine who you need to contact.

Contact GRE® Services at ETS for help with:

  • Your ETS account
  • Rescheduling a GRE® General Test in a test center appointment to an at home appointment
  • Canceling a GRE General Test at home test appointment
  • Reporting issues with downloading the ETS secure browser
  • Reporting test day issues

Contact ProctorU® for help with:

  • Your ProctorU account
  • Rescheduling a GRE General Test at home test appointment to another at home appointment
  • ProctorU secure monitoring system issues
  • Questions about the system requirements

Then select the correct customer service below.

GRE® Services at ETS

Please have the following information (if applicable) available when calling or included in your written correspondence:

  • Name
  • Address
  • Date of birth
  • Test date
  • Registration number
Live Chat:
Live Chat
Phone:
1-609-771-7670 or 1-866-473-4373
Monday–Friday 8 a.m. to 5:45 p.m. ET (except for U.S. holidays)
Email:
Submit Questions and Comments to the GRE Program

ProctorU

Please have the following information (if applicable) available when calling or included in your written correspondence:

  • Name
  • Test date
  • Email address used in your ETS account
Live Chat:
A live chat option is available within your ProctorU account.
Support is available 24/7.
Phone:
1-855-772-8678
Support is available 24/7.
Email:
support@proctoru.com