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Contact Us

Before contacting us, please determine who you need to contact.

Contact GRE® Services at ETS for help with:

  • Your ETS account, including password assistance
  • Rescheduling or canceling a GRE® General Test
  • Reporting issues with downloading the ETS Test Browser
  • Reporting test day issues

Contact ProctorU® for help with:

  • Reporting issues with the ProctorU secure monitoring system
  • Questions about the system requirements for taking the GRE General Test at home
  • Resolving issues detected by the ProctorU Systems Check

Then select the correct customer service below.

GRE® Services at ETS

Please have the following information (if applicable) available when calling or included in your written correspondence:

  • Name
  • Address
  • Date of birth
  • Test date
  • Registration number
Phone:
1-609-771-7670 or 1-866-473-4373
Monday–Friday, 8 a.m. to 5:45 p.m. ET (except for U.S. holidays)
Email:
Submit Questions and Comments to the GRE Program

ProctorU

Please have the following information (if applicable) available when calling or included in your written correspondence:

  • Name
  • Test date
  • Email address used in your ETS account
Live Chat:
A live chat option is available within your ProctorU account.
Support is available 24/7.
Phone:
1-855-772-8678
Support is available 24/7.
Request Support:
Submit a ProctorU Support Ticket
Response times will fall within 24–48 hours.