angle-up angle-right angle-down angle-left close user menu open menu closed search globe bars phone store

Contact Us

Before contacting us, please determine who you need to contact.

Contact HiSET® Customer Service for help with:

  • Your ETS account, including password assistance
  • Rescheduling a test center appointment to an at home appointment
  • Reporting issues with downloading the ETS secure browser
  • Reporting test day issues

Contact ProctorU® for help with:

  • Your ProctorU account
  • Rescheduling an at home appointment to another at home appointment
  • Canceling an at home appointment
  • Reporting issues with the ProctorU secure monitoring system
  • Questions about the system requirements for taking the HiSET exam at home
  • Resolving issues detected by the ProctorU Systems Check

Then select the correct customer service below.

HiSET® Customer Service

Please have the following information available when contacting HiSET Customer Service. To avoid delays, make sure that the information exactly matches the information you provided when you registered for your HiSET exam.

  • Name
  • Address
  • Date of birth
  • Test date (if applicable)
  • HiSET test-taker ID number
  • Phone number (U.S. residents only)
Phone:
1-855-694-4738
Monday–Friday, 9 a.m.–7 p.m. ET (except for U.S. holidays)
Email:
HiSET@ets.org

ProctorU

Please have the following information (if applicable) available when calling or include it in your email:

  • Name
  • Test date
  • Email address used in your ETS account
Live Chat:
A live chat option is available within your ProctorU account.
Support is available 24/7.
Phone:
1-855-772-8678
Support is available 24/7.
Email:
support@proctoru.com