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Contact Us

Before contacting us, please determine who you need to contact.

Contact HiSET® Customer Service for help with:

  • Your HiSET account, including password assistance
  • Rescheduling or canceling a HiSET exam
  • Reporting issues with downloading the ETS secure browser
  • Reporting test day issues

Contact ProctorU® for help with:

  • Reporting issues with the ProctorU secure monitoring system
  • Questions about the system requirements for taking the HiSET exam at home
  • Resolving issues detected by the ProctorU Equipment Check

Then select the correct customer service below.

HiSET® Customer Service

Please have the following information available when contacting HiSET Customer Service. To avoid delays, make sure that the information exactly matches the information you provided when you registered for your HiSET exam.

  • Name
  • Address
  • Date of birth
  • Test date (if applicable)
  • HiSET test-taker ID number
  • Phone number (U.S. residents only)
Monday–Friday, 9 a.m.–7 p.m. ET (except for U.S. holidays)


Please have the following information (if applicable) available when calling or include it in your email:

  • Name
  • Test date
  • Email address used in your HiSET account
Live Chat:
A live chat option is available within your ProctorU account.
Support is available 24/7.
Support is available 24/7.
Request Support:
Submit a ProctorU Support Ticket
Response times will fall within 24–48 hours.