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Frequently Asked Questions

Registration

Can I take the HiSET® exam at home?

The at home testing option is available to anyone who meets the following requirements:

  1. You are 18 years of age or older.*
  2. You meet the HiSET state requirements.
  3. Your computer meets the equipment requirements for the test, including the installation of the ETS Test Browser for Windows® or Mac® and the ProctorU® Systems Check.
  4. You have a room that provides an acceptable environment for the test.

* This age requirement applies in all states. If you are 16 or 17 years old, you must apply with and be approved by your State for at home testing. Contact your state directly to find out if the at home option is available to underage test takers.

If I've already taken one or more subtests at a physical test center, can I register for the remaining subtests at home?
Yes, you can schedule at home appointments to complete the HiSET exam for as long as the at home option is available.
How do I register?

You'll need to complete the following steps to register. Click on the links to learn more about each step.

  1. Verify that you meet the Equipment and Environment Requirements.
  2. Start your registration with ETS to purchase your test.
  3. Complete your registration with ProctorU to choose a test date and time.
Is the at home test offered in Spanish?
Yes. Check your HiSET state requirements to see if your state offers the HiSET exam in Spanish or allows you to combine English and Spanish HiSET exams.
What does it cost to take a test at home?
The HiSET subtest fee will be the same it is now, and it varies by state. (See your state requirements to see what it costs to take the exam in your location.) However, the test center fee is different for the test at home solution. Instead of the current test center fee for a physical location, the test center fee will be $17.50 per subtest for at home tests.
Can I use a paid voucher for my at home test?
At this time, vouchers are not available for the at home test option in most states. Until further notice, at home tests must be paid for by credit card or PayPal®.
What test dates and times are available?

At home appointments are currently available 4 a.m.–7 p.m. ET, seven days a week. Make sure to check your test time and time zone carefully before submitting your registration.

  • Test Time: Both a.m. and p.m. sessions are available. Make sure you pick the correct one.
  • Time Zone: Your test session will start based on the time zone indicated in your ProctorU account, so this step is important. The time zone is located to the right of the test time. If it's incorrect, click "My Profile" to select the correct time zone.
Can I purchase and schedule more than one subtest at a time?

Yes, you can purchase all five subtests at one time.

When you log in to your ProctorU account, you'll have the option to schedule your purchased subtests. You can choose to immediately schedule all subtests that you purchased, or wait to schedule each subtest until you're ready to take it. Please note: All appointments must be scheduled within 90 days of the date you purchased each subtest from ETS.

If you want to take more than one subtest in a day, there will be a required 30 minutes between subtests.

However, we don't recommend scheduling multiple subtests in one day. Your performance on the test may be negatively affected.

How long will the at home option be available?
We intend for the at home solution to be a permanent option for states that approve it.
Are there accommodations for test takers with disabilities?

Yes, accommodations are available for the HiSET exam at home. You can request the following accommodations through your ETS account:

  • extended time
  • extra breaks
  • screen magnification
  • selectable colors

Other accommodations available at physical testing centers can be requested through ETS Disability Services.

If you need to confirm your accommodations have been applied to your registration, call:

Phone:

1-855-802-2748

Toll free for test takers in the United States, U.S. Territories (including American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands) and Canada

Monday–Friday, 8:30 a.m.–5 p.m. ET

What are the ID requirements for my at home test?
See a full list of acceptable primary ID (some exceptions may be made as a result of COVID-19 closures). You will be expected to show your ID to the proctor on the day of your test, and the name on it must match exactly the name on your ETS account.
Can I retake the test?
Yes, you can take each subtest up to three times in one calendar year. However, each state or jurisdiction may also have its own policies for retaking a test. For example, some have a waiting period before you can retest or additional test center fees that may apply. To learn more, see State Requirements.

Rescheduling or Canceling a Test

Can I change my appointment from a test center to an at home test?

Yes. To change your appointment from a test center to an at home appointment, you must cancel your appointment by 11:59 pm local time the day before your scheduled appointment. Then you can schedule an at home appointment.

If you wish to change your test center appointment to an at home appointment, call HiSET Customer Service:

Phone:

1-855-694-4738

Monday–Friday, 9 a.m.–7 p.m. ET

Can I reschedule my at home test to another date?
Yes, you can reschedule your at home test for free through your ProctorU account. You must reschedule your test no later than 30 minutes before your start time to make sure your appointment is rescheduled.
Can I change my at home appointment to a physical test center?
Yes. To do so, first cancel your at home test appointment by contacting ProctorU. Then, schedule a new physical test center appointment through your ETS account or by contacting your preferred test center.
Can I cancel my at home test appointment?
Yes. To do so, contact ProctorU. If you cancel your appointment by 11:59 p.m. local time the day before your scheduled appointment, you'll receive a full refund of your HiSET subtest test fee. Note that state fees are nonrefundable. You can receive a refund for the $17.50 test center fee by contacting HiSET Customer Service at 1-855-MyHiSET.

Test Environment and Equipment

Where can I take the test?
You must have a private room with a desk or table where you'll take the test. The desk or table must be cleared of all non-testing materials, and you must be alone in the room.
Do I have to take the test at my home?
You can take the test in any private location that provides a quiet, secluded room, free of distractions and other people, and that meets the other requirements. This could be in your home or someone else's home, at an adult ed center, in a library, at a test center or in another location.
What type of devices (hand-held, tablet, PC) can I use to test?
You must use a laptop or desktop computer that meets the technical requirements. You can't use a phone, Chromebook or tablet.
Can I take the test on a Mac® computer?

Yes, if:

  1. Your computer has at least Mac OS X 10.5. Note that it is recommended you use Mac OS X 10.13 High Sierra.
  2. You're using a Chrome or Firefox® browser.
  3. The ETS Test Browser is installed.
  4. It passes the ProctorU Systems Check.
What if I have technical issues while I'm testing my equipment?
Contact ProctorU for assistance.

Test Preparation

How do I prepare for the test?
You can use the same test preparation material to prepare for an at home test that you would use for a HiSET exam taken at a test center. There is no difference in the test content.
How do I prepare my testing area?
  • Gather the materials you'll need for your test session.
    • Passport or other acceptable ID
    • Acceptable note taking materials, such as a whiteboard or plastic transparency sheet
    • Cellphone or hand-held mirror for check in
  • Remove all other items from the area.
  • Make sure the area meets all environment requirements.

On Test Day

What should I wear during my test?
Your test session will be recorded, so dress comfortably and appropriately. Avoid wearing items such as tie clips, cuff links, ornate clips, combs, barrettes, headbands and other hair accessories.
What is the check-in process like?

This video offers a closer look at how to prepare your testing area, the check-in process and what you should expect during your at home test. The check-in process takes approximately 20 minutes.

Note: If you are taking more than one subtest in a day, you will need to complete a separate check in for each subtest.

How do I log into the ETS Test Browser?
You don't need to log in to the ETS Secure Test Browser before test day. The proctor will direct you to open the browser and provide the test ID and password for you to log in during check in.
Will I be monitored during my at home test session?

Yes. A human proctor will monitor you during your entire test session. A human proctor will connect with you during the check-in process, verify your ID and monitor you throughout the entire session to ensure you are following testing procedures. The proctor assigned to monitor you could be male or female.

You will also be monitored by artificial intelligence (AI) technology to help ensure test security.

Will a Spanish speaking proctor be available?
No. However, you can use the ProctorU Chat function that will allow you to communicate with the proctor in Spanish.
What if I need to contact or chat with the proctor?

If you need to contact or chat with the proctor during your test, you should speak to get their attention or use the LogMeIn chat function. It may take 30–60 seconds for the proctor to reply.

If the proctor is attempting to chat with you, the chat icon (a blue owl) will bounce up and down.

Will I have to submit a photo?
Your photo will be taken at the beginning of your at home test.
Will I be recorded during my test?
Yes, your entire test session will be recorded.
Are there breaks during the test?
There are no scheduled breaks. If you leave your seat, your score will be canceled.
Is a calculator provided?
An onscreen calculator is provided during the mathematics subtest. You can’t bring your own calculator.
Can I use scratch paper during my exam?
You'll be allowed to use dry erase marker with a small whiteboard or one blank piece of paper inside a transparency sheet during your exam. You must erase all notes in view of the proctor at the end of the test.
Will I be able to see my unofficial scores at the end of my test?
Yes, at the end of the test, you'll get an unofficial score for any multiple-choice subtests. You won't get an unofficial score for the Language Arts – Writing subtest.
Can I wear a headset or earphones during my test?
No. You must use internal or external computer speakers.

Troubleshooting Technical Issues

What if I fail the ProctorU Systems Check?

You must resolve all issues (shown in red) and pass the systems check prior to checking in for your test. If you can't resolve the issues yourself, contact ProctorU using the contact form at the bottom of the systems check page. Live Help Desk Technicians are available to assist you.

Is there anything I can do ahead of time to prevent issues?
  • Run the ProctorU Systems Check at the time of day you plan to test to make sure you don't have any bandwidth issues.
  • Run a final systems check shortly before your test session starts.
  • Close all browsers and applications not needed for the test. This can help prevent bandwidth issues while you test.
  • Make sure any other devices in your household that use internet are not running.

For additional information and troubleshooting help, visit the ProctorU Test-taker Resource Page.

What if I have an issue right before my test starts?
If you have technical issues immediately before your test, contact ProctorU via the Live Chat feature in your ProctorU account.
What if I have a technical issue and my start time is extended?
This won't affect the amount of time you have to complete the test. The timer for your test doesn't begin until the proctor enters the password.
What if I have a technical issue during my test?
If you have a technical issue during your test that prohibits you from speaking to the proctor, notify the proctor via the LogMeIn chat function. The chat icon (a blue owl) can be found on the task bar for a PC and on the menu bar for Mac.
What if I lose internet during the test?

If you lose your internet connection momentarily, you'll automatically be reconnected to the proctor when your connection is restored. If your exam can be reopened, your proctor will do so for you.

If you can't reconnect and speak to the proctor via the LogMeIn chat function, call ProctorU at 1-855-772-8678 for assistance.

Scores

Is scoring the same as for a test taken at a test center?
Yes. The scoring process and score scale is the same for all HiSET exams. Scores can be accepted and used in the same way as if you took the test at a test center. See details about HiSET scoring.
How and when do I get my scores?

You'll receive your official scores through your ETS account. On average, official scores are posted within:

  • three business days (multiple-choice subtests)
  • five business days (Language Arts – Writing subtest)
Who else gets my scores? Who issues my high school equivalency (HSE) credential?
Your scores are automatically sent to the state where you tested — at a physical location or an at home exam. The state that issues your HSE credential will be the state where you completed and passed your last HiSET subtest.