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Contact Us

Before contacting us, please determine who you need to contact.

Contact the Praxis® or SLS Program for help with:

  • Your Praxis or SLS account, including password assistance
  • Rescheduling a test center appointment to an at home appointment
  • Rescheduling or canceling an at home appointment
  • Reporting issues with downloading the ETS secure browser
  • Reporting issues after testing

Contact ProctorU® for help with:

  • Reporting issues with the ProctorU secure monitoring system
  • Questions about the system requirements for taking the tests at home
  • Resolving issues detected by the ProctorU Equipment Check

Then select the correct customer service below.

Praxis® or SLS Program

Please have the following information available when contacting the Praxis or SLS Program. To avoid delays, make sure that the information exactly matches the information you provided when you registered for your test.

  • Name
  • Address
  • Date of birth
  • Test date
  • Candidate ID number
  • Phone number (U.S. residents only)
1-609-771-7395 or 1-800-772-9476
Monday–Friday, 8 a.m.–6 p.m. ET (except for U.S. holidays)

Email the Praxis Program

Email the SLS Program


Please have the following information available when calling or included in your written correspondence:

  • Name
  • Test date
  • Email address used in your Praxis or SLS account
Live Chat:
A live chat option is available within your ProctorU account.
Support is available 24/7.
Support is available 24/7.
Request Support:
Submit a ProctorU Support Ticket
Response times will fall within 24–48 hours.