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Contact Us

Before contacting us, please determine who you need to contact.

Contact the Praxis® or SLS Program for help with:

  • Your ETS account, including password assistance
  • Rescheduling a test center appointment to an at home appointment
  • Canceling an at home appointment
  • Reporting issues with downloading the ETS secure browser
  • Reporting issues after testing

Contact ProctorU® for help with:

  • Your ProctorU account
  • Rescheduling an at home appointment to another at home appointment
  • Reporting issues with the ProctorU secure monitoring system
  • Questions about the system requirements for taking the tests at home
  • Resolving issues detected by the ProctorU Systems Check

Then select the correct customer service below.

Praxis® or SLS Program

Please have the following information available when contacting the Praxis or SLS Program. To avoid delays, make sure that the information exactly matches the information you provided when you registered for your test.

  • Name
  • Address
  • Date of birth
  • Test date
  • Candidate ID number
  • Phone number (U.S. residents only)
Phone:
1-609-771-7395 or 1-800-772-9476
Monday–Friday, 8 a.m.–6 p.m. ET (except for U.S. holidays)
Email:

Email the Praxis Program

Email the SLS Program

ProctorU

Please have the following information (if applicable) available when calling or included in your written correspondence:

  • Name
  • Test date
  • Email address used in your ETS account
Live Chat:
A live chat option is available within your ProctorU account.
Support is available 24/7.
Phone:
1-855-772-8678
Support is available 24/7.
Email:
support@proctoru.com