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Frequently Asked Questions About the SLS Tests at Home

Registration

Can I take a School Leadership Series (SLS) test at home?

The at home testing option is available to anyone who meets the following requirements:

  1. You live in the United States or a U.S. territory. Note: The ability to register for an SLS test at home is based on the address in your SLS account.
  2. Your test title is offered for at home testing. Currently, this includes the following SLS titles:
    1. School Leaders Licensure Assessments (SLLA) (6990)
    2. School Superintendent Assessment (6991)
  3. Your computer meets the equipment requirements for the test, including the installation of the ETS Test Browser for Windows® or Mac® and the ProctorU® Equipment Check.
  4. You have a room that provides an acceptable environment for the test.
How do I register?

First, verify you meet the Equipment and Environment Requirements. Then register via your SLS account to schedule and purchase your test.

Is the test fee different for the at home test?
The test fee is the same. See a list of SLS test and service fees.
What test dates and times are available?
Currently, at home appointments are available 10 a.m.–1 a.m. ET, seven days a week to address the scheduling needs of candidates across the United States and its territories. Please be sure to check your test time before submitting your registration; sessions are available for both a.m. and p.m. testing.
Are there accommodations for test takers with disabilities?

Yes. Accommodations of extended time, extra breaks, screen magnification and selectable colors can be requested using your SLS account. Other accommodations available at physical testing centers can be requested through SLS Disability Services. All accommodations must be requested before you begin your registration.

If you need to confirm your accommodations have been applied to your registration, call:

Phone:

1-866-387-8602

Toll free for test takers in the United States, U.S. Territories (including American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands) and Canada

Monday–Friday, 8:30 a.m.–5 p.m. ET

What are the ID requirements?
See a full list of acceptable primary ID. You'll be expected to show your ID to the proctor on the day of your test, and the name on it must match exactly the name on your SLS account.
Can I retake the test?

Yes. You may retake an SLS test on a date that is at least 28 days after your most recent test date.

This applies even if you canceled your scores on a test taken previously. If you violate this restriction, the scores from your retest will be canceled by ETS and your test fees will not be refunded.

Rescheduling or Canceling a Test

Can I reschedule from a test center appointment to an at home test?

Yes. If your test is available at home and you wish to reschedule to an at home appointment, you can do so for free. You have two options:

  1. For immediate service, reschedule your test appointment through your SLS account.
  2. Call SLS customer support from Monday–Friday, 8 a.m.–6 p.m. ET, at 1-800-772-9476. Due to increased demand on our customer support line, you may experience longer wait times.

Note: In either case, you must change your appointment at least three full days before your test date.

Can I reschedule my at home test to another date?
Yes, you can reschedule your at home test for free through your SLS account. You must reschedule your test at least three full days before your test date. If you miss this deadline, you will not be able to reschedule your test.
Can I reschedule my at home test to a physical test center?
Yes. You can reschedule your at home test to a physical testing center through your SLS account, or by contacting SLS customer service. You must reschedule your test at least three full days before your test date. If you miss this deadline, you will not be able to reschedule your test.
Can I cancel my at home test appointment?
Yes. You can cancel through your SLS account. You must cancel at least three full days before your test date to receive a 50% refund. If you cancel less than three full days prior to your test date, your fees will be forfeited.

Test Environment and Equipment

Where can I take the test?
You must have a private room with a desk or table where you will take the test. Your desk or table must be cleared of all non-testing materials.
What type of devices (hand-held, tablet, PC) can be used for testing?
You must use a laptop or desktop computer that meets the technical requirements. You cannot use a phone or tablet.
Can I take the test on a Mac computer?

Yes, if:

  1. Your computer has at least Mac OS® X 10.5. Note that it is recommended you use Mac OS X 10.13 High Sierra.
  2. You are using a Chrome or Firefox® browser.
  3. The ETS Test Browser is installed.
  4. It passes the ProctorU Equipment Check.
What if I have technical issues while I’m testing my equipment?
If you have technical issues while testing your equipment, contact ProctorU for assistance.
Can I use scratch paper during my exam?
No. You may use an erasable marker with a small whiteboard or one blank piece of paper inside a transparency sheet during your exam. You’ll be asked to erase all notes in view of the proctor at the end of the test.

Test Preparation

How do I prepare for the test?
Because the test content is the same, you can use the same test preparation material that you would for a test taken at a test center.
How do I prepare my testing area?
  • Gather the materials you'll need for your test session.
    • Passport or other acceptable ID
    • Acceptable note-taking materials, such as a whiteboard or plastic transparency sheet
    • Cell phone or hand-held mirror for check in
  • Remove all other items from the area.
  • Make sure the area meets all environment requirements.

On Test Day

What should I wear during my test?
Your test session will be recorded, so dress comfortably and appropriately. Avoid wearing items such as tie clips, cuff links, ornate clips, combs, barrettes, headbands and other hair accessories.
What is the check-in process like?

This video offers a closer look at how to prepare your testing area, the check-in process and what you should expect during your at home test. The check-in process takes approximately 20 minutes.

Will I be monitored during my at home test session?
Yes. A human proctor will connect with you during the check-in process, verify your ID and monitor you throughout the entire session to ensure you are following testing procedures. The proctor assigned to monitor you could be male or female.
What if I need to contact or chat with the proctor?

If you need to contact or chat with the proctor during your test, you should speak to get their attention or use the LogMeIn chat function. It may take 30–60 seconds for the proctor to reply.

If the proctor is attempting to chat with you, the chat icon (a blue owl) will bounce up and down.

Will I have to submit a photo?
Your photo will be taken at the beginning of your at home test.
Will I be recorded during my test?
Yes, your entire test session will be recorded.
Are there breaks during the test?
There will be an optional 10-minute break following Section 1 of the School Leaders Licensure Assessment (SLLA) test. At that time, notify the proctor if you wish to leave the room.
Will I be able to see my unofficial scores at the end of my test?
No. Unofficial scores aren't available for the either of the SLS tests offered at home. Official scores will be available online via your SLS account.
Can I wear a headset or earphones during my test?
No. You must use internal or external computer speakers.

Troubleshooting Technical Issues

What if I fail the ProctorU Equipment Check?

You must resolve all issues (shown in red) and pass the equipment check before checking in for your test. If you can't resolve the issues yourself, contact ProctorU using the contact form at the bottom of the equipment check page. Live Help Desk Technicians are available to assist you.

Is there anything I can do ahead of time to prevent issues?
  • Run the ProctorU Equipment Check at the time of day you plan to test to make sure you don't have any bandwidth issues.
  • Run a final equipment check shortly before your test session starts.
  • Close all browsers and applications not needed for the test. This can help prevent bandwidth issues while you test.
  • Make sure any other devices in your household that use the internet are not running.

For additional information and troubleshooting help, visit the ProctorU Test-taker Resource Page.

What if I have an issue right before my test starts?
If you have technical issues immediately before your test, contact ProctorU via the Live Chat feature in your ProctorU account or call ProctorU at 1-855-772-8678. Support is available 24/7.
What if I have a technical issue and my start time is extended?
This won't affect the amount of time you have to complete the test. The timer for your test doesn't begin until the proctor enters the password.
What if I have a technical issue during my test?
If you have a technical issue during your test that prohibits you from speaking to the proctor, notify the proctor via the LogMeIn chat function. The chat icon (a blue owl) can be found on the task bar for a PC and on the menu bar for Mac.
What if I lose internet during the test?

If you lose your internet connection momentarily, you'll automatically be reconnected to the proctor when your connection is restored. If your exam can be reopened, your proctor will do so for you.

If you aren't able to reconnect and speak to the proctor via the LogMeIn chat function, call ProctorU at 1-855-772-8678 for assistance.

Scores

Is scoring the same?
Yes. Because this is still an SLS test, the scoring criteria, scoring process and score scale are exactly the same. Scores can be accepted and used in the same way as if you took the test at a test center. See details about SLS scoring.
How and when do I get my scores?

You'll receive your official scores through your SLS account. For more information on receiving your scores, visit After the Test.

How do I send my scores to an institution?

As with a test taken at a test center, you can send your scores to four agencies or institutions at no additional cost.

See Sending Your SLS Scores.