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Contact Us

Before contacting us, please determine who you need to contact.

Contact TOEFL® Services at ETS for help with:

  • Your ETS account, including password assistance
  • Rescheduling a TOEFL iBT® test center appointment to a Special Home Edition appointment
  • Canceling a TOEFL iBT Special Home Edition test appointment
  • Reporting issues with downloading the ETS secure browser
  • Reporting test day issues

Contact ProctorU® for help with:

  • Your ProctorU account
  • Rescheduling a TOEFL iBT Special Home Edition appointment to another Special Home Edition appointment
  • Reporting issues with the ProctorU secure monitoring system
  • Questions about the system requirements for taking the TOEFL iBT Special Home Edition test

Then select the correct customer service below.

TOEFL® Services at ETS

Please have the following information available when contacting TOEFL Services. To avoid delays, make sure that the information exactly matches the information you provided when you registered for your TOEFL test.

  • Name
  • Address
  • Email address
  • Date of birth
  • Test date
  • Registration number
  • ETS ID number
Live Chat:
Live Chat
+1-609-771-7100 or +1-877-863-3546
Monday–Friday 8 a.m. to 5:45 p.m. US Eastern Time (except for U.S. holidays)


Please have the following information (if applicable) available when calling or included in your written correspondence:

  • Name
  • Test date
  • Email address used in your ETS account
Live Chat:
A live chat option is available within your ProctorU account.
Support is available 24/7.
Support is available 24/7.