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Contact Us

Before contacting us, please determine who you need to contact.

Contact TOEFL® Services at ETS for help with:

  • Your ETS account, including password assistance
  • Rescheduling or canceling a TOEFL iBT® test
  • Reporting issues with downloading the ETS Test Browser
  • Reporting issues after testing

Contact ProctorU® for help with:

  • Reporting issues with the ProctorU secure monitoring system
  • Questions about the system requirements for taking the TOEFL iBT Home Edition
  • Resolving issues detected by the ProctorU Equipment Check

Then select the correct customer service below.

TOEFL® Services at ETS

Please have the following information available when contacting TOEFL Services. To avoid delays, make sure that the information exactly matches the information you provided when you registered for your TOEFL test.

  • Name
  • Address
  • Email address
  • Date of birth
  • Test date
  • Registration number
  • ETS ID number
Phone:
+1-609-771-7100 or +1-877-863-3546
Monday–Friday 8 a.m. to 5:45 p.m. US Eastern Time (except for U.S. holidays)
Email:
toefl@ets.org

ProctorU

Please have the following information available when calling or included in your written correspondence:

  • Name
  • Test date
  • Email address used in your ETS account
Live Chat:
A live chat option is available within your ProctorU account.
Support is available 24/7.
Phone:
+1-855-772-8678
Support is available 24/7.
Request Support:
Submit a ProctorU Support Ticket
Response times will fall within 24–48 hours.