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Coronavirus (COVID-19) TOEFL® Testing Updates for Europe, Middle East and Africa

 
 

Updated April 2, 2020

Ongoing updates regarding important information about future testing and test taker support will be added to this page. Please bookmark it.

At Home Testing Available Worldwide

ETS has expanded the availability of the TOEFL iBT® Special Home Edition test to everywhere that TOEFL iBT testing is normally available, with the exception of Mainland China and Iran. In Mainland China, ETS is working closely with NEEA to accommodate test takers impacted by test cancellations, including adding test dates once regular testing resumes. We are working to offer at home testing in Iran as soon as possible.

The test is an at home testing solution for the TOEFL iBT test for students who have been affected by the coronavirus (COVID-19). Monitoring of the test will be conducted using live remote proctors and artificial intelligence technology by ProctorU®, the leading proctoring solution for online testing.

The TOEFL iBT® Special Home Edition test is identical in content, format, on-screen experience and scoring to the TOEFL iBT test taken at a test center. It is monitored online by a trained human proctor from start to finish to maintain test security.

Learn more about the test and how to register.

Test Postponements and Rescheduling

Due to concern for the health and safety of students and staff, and in compliance with local and national government directives, TOEFL® test centers have been closed in some locations for limited periods of time.

View the list of locations where ETS has suspended TOEFL testing countrywide.

Other countries and regions have limited testing available. To search for currently available test seats, visit the TOEFL iBT registration page.

Rescheduling fees waived

To assist test takers during this time, ETS is waiving all rescheduling fees. If your TOEFL iBT test appointment is postponed, you will be notified by email and your test will be rescheduled in your account. Check your account and your email regularly to confirm your testing status.

You can make the following changes in your account without incurring a fee and without contacting TOEFL Services:

  • Reschedule a TOEFL iBT test center appointment to another test center appointment
  • Reschedule your appointment due to health concerns, even if your test center remains open

To reschedule from a test center appointment to a TOEFL iBT Special Home Edition test at no cost, contact TOEFL Services directly.

Live chat:
Live chat
Email:
toefl@ets.org
Phone:
+1-609-771-7100
+1-877-863-3546

If you want to register for a test, you can check test center and date availability in the TOEFL iBT test registration system.

Score Reports

Due to the mandatory business closures at ETS facilities as a result of COVID-19, ETS has temporarily suspended the printing and mailing of paper score reports for the TOEFL test. Test takers and institutions expecting scores via mail delivery should expect delays.

Updated Test Center Procedures

All of our test centers are following prevention steps to reduce the risk of spreading the virus. This includes regular schedules for frequent cleaning of high-touch surfaces and providing disposable wipes so that test takers can wipe down their testing areas.

Further, as a precautionary measure, you are allowed to wear a surgical mask at the test center. You should bring your own mask; masks will not be supplied at the test center. You will need to remove the mask temporarily to have your photo taken and to enable the test center to verify your ID during check-in and upon returning from breaks. You should also remove the mask during the Speaking section so that your spoken responses can be recorded clearly.

Disability Accommodation Requests

Please submit all TOEFL disability accommodation requests and supporting documents electronically via your ETS account. To ensure that your request is submitted with the required information, visit the Disability Accommodations page. Due to limited staffing, there could be delays in processing accommodation requests.

Free Test Prep

We encourage students to take advantage of free TOEFL practice resources, including:

Stay Connected

In addition to this page, the best resources for you to keep apprised of TOEFL news include:

To connect with fellow test takers, visit the official TOEFL communities on:

Your Well-being Remains Our Top Priority

Tips to keep you and others healthy:

  • Wash your hands frequently.
  • Maintain social distancing.
  • Avoid touching eyes, nose and mouth.
  • Practice respiratory hygiene.
  • Feeling unwell? Seek medical care early.
  • Get advice from a health care provider.
  • Stay informed: World Health Organization.